Customer Service Representative

Welcome to The Collins Insurance Agency LLC, a trusted name in Rochester Hills, Michigan, dedicated to providing exceptional insurance solutions and personalized service. We believe in building lasting relationships with our clients, offering peace of mind through comprehensive coverage and attentive support. Our agency is built on a foundation of integrity, expertise, and a genuine commitment to the well-being of the communities we serve. We're looking for a warm, engaging Customer Service Representative to join our vibrant team. In this role, you won't just be answering phones; you'll be the friendly voice and helpful hand that makes our clients feel valued and supported. You'll have the opportunity to make a real difference by assisting individuals and families with their insurance needs, helping them navigate policies, and ensuring they have the protection they deserve. If you have a passion for helping others and thrive in a dynamic, people-focused environment, we invite you to become a key part of our growing family.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Professional Work Environment

Pay Raise Opportunities

Holidays Off

Paid Holidays

Health Insurance stipend

Free Coffee and Snacks

Weekly incentive promotions

weekly team meetings

leads provided

casual Fridays

Hands on Training

Flexible Schedule

Work equipment provided

• Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions.
• Provide prompt, accurate, and friendly assistance with policy questions, billing inquiries, and general account information.
• Assist clients in updating their policy information, ensuring all details are current and accurate.
• Process policy endorsements, cancellations, and renewals with meticulous attention to detail.
• Gather necessary documentation for claims processing and guide clients through initial claim reporting steps.
• Build and maintain strong client relationships by delivering exceptional service and personalized support.
• Collaborate with agents to ensure client needs are met and to identify opportunities for additional coverage.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Previous customer service experience is essential, preferably in the insurance or financial services sector.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with insurance terminology and products is a plus.
• A genuine desire to help people and a positive attitude.
• Ability to manage multiple tasks and prioritize effectively in a busy office setting.