PSH Lead Case Manager

Job Description

Job Description

Job Title : Lead Case Manager, Permanent Supportive Housing

FLSA Status : Full-time, Exempt

Department : Permanent Supportive Housing

Reports To : Case Manager Supervisor

Direct Reports : None

Date Issued : 2020

Date revised : October 2023, August 2025

Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. We provide a range of housing options that include - permanent supportive housing, rapid re-housing and affordable housing with resident services. We are also a nonprofit affordable housing developer with more than 600 units of housing in our portfolio. We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives.

Founded in 1990, over the past 33+ years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring”.

Position Summary

We are seeking a compassionate and dedicated Permanent Supportive Housing (PSH) Lead Case Manager (LCM) to support individuals and families experiencing homelessness in Washington, DC. In addition to providing case management to residents in PSH units across the city, this position supports the PSH Director, Clinical Manager, and the Case Manager Supervisor in problem solving, resource management, and reviewing / auditing case files for continuous quality assurance. The LCM promotes a cooperative team environment and fosters a focus on excellence and increased service quality. The LCM will also maintain a full caseload, providing intensive case management services to promote housing stability, recovery, and increased independence. Clients may have been diagnosed with a mental or physical health disability, lack support networks and access to mainstream resources and / or have experienced trauma such as domestic violence.

In this role, the Lead Case Manager is focused on two main objectives – to serve as a team leader and to provide case management to program participants.

Essential Functions

Team Lead

• Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on field visits and the proper use of HTH and HMIS.
• Assist supervisor with monthly quality and timeliness audit.
• Assist supervisor with monthly client quality assurance calls.
• Collaborate with the Case Manager Supervisor and Clinical Manager concerning critical program information, community resources, training needs, and other information related to program management.
• Accompany case managers on home visits to support with engagement and rapport building
• Assist supervisor with monthly engagement skills and observations checklist.
• In supervisor’s absence, communicate any team / client concerns to the Clinical Manager.
• Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent information to the Case Manager Supervisor.
• Maintain high standards for personal caseload, ensuring quality of care, and case documentation in adherence to program protocols and reporting guidelines which will serve as an example to fellow case managers.
• Other duties as assigned.

Case Management

Required Qualifications

experiences and knowledge of evidence-based solutions to overcome these challenges.

Preferred Qualifications

Work Environment / Physical Effort

Salary and Benefits

Salary $55,000-$60,000 (based on qualifications and experience). This position is eligible for a $2,000 sign-on bonus! Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, tuition assistance, new hire / referral bonuses, professional development budgets, and a work environment aimed at a healthy work-life balance.

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.