Technical Support Specialist

A company is looking for a Technical Customer Support Specialist for 3D Modeling Software.

Key Responsibilities :

Establish rapport with customers through empathetic and professional interaction

Manage and respond to 25 emails and 10 phone requests daily to meet team SLAs

Document customer cases, including issues experienced and steps taken for resolution

Required Qualifications :

Technical proficiency in computer systems and Google Suite

Experience in SaaS support, particularly with 3D Modeling software or AutoCAD

Strong troubleshooting skills

Ability to manage individual queues and meet SLAs

Experience in documenting customer interactions and resolutions