HVAC Senior Technician Support

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Great opportunity for an HVAC technician that is looking to make a career change but still stay in the HVAC field.

o No last-minute schedules or schedules changes. Workday schedule of 8 am to 5 pm.

o No 24 hour on call, no leaving to run calls nights and weekends.

o No more getting sent home when business is slow or working late.

o No working outside in inclement weather, freezing in the cold, working in the rain, etc.

• Responsibilities
• Professionally addressing and resolving technical inquiries from technicians.
• Collaborate with the team to provide input on new product development.
• Actively participate in product innovation discussions, offer ideas and suggestions for new product offerings.
• Assist in marketing efforts related to technical aspects of Arzel products.
• Help the technical department identify and track any potential product issues or trends : Monitor and report on product performance and customer feedback.
• Demonstrate a solid troubleshooting methodology when guiding a technician through a technical support call.
• Share responsibility for the standardization of technical materials presented to customers.
• Demonstrate an ability and willingness to assist others in the technical support department as well as other Arzel staff requiring technical guidance as needed.
• Create and update training presentations.
• Conduct training sessions (onsite and offsite) to educate customers on Arzel products and services.
• Represent Arzel at industry events to promote products and engage with potential customers.
• Ability to travel to attend Trade Shows, Expos, and conduct offsite training.
• Qualifications
• Proficiency in identifying and resolving HVAC system issues.
• Capable of interpreting and utilizing schematics effectively.
• Knowledgeable about HVAC control systems and wiring configurations.
• Basic understanding of HVAC System and duct design principles.
• Understanding of zoning systems in HVAC.
• Exceptional verbal and written communication skills along with a positive demeanor.
• Adept at promoting Arzel products and effectively communicating their value.
• Ability to integrate OEM equipment, thermostats, and specialty controls with Arzel products.
• Ability to develop and modify wiring diagrams per contractors' requests for custom control strategies.
• Requirements
• 6+ years’ experience in the HVAC industry as an HVAC Technician.
• High School Diploma or GED.
• Excellent written and verbal communication skills.
• Experience with MS office Word, Excel Spreadsheets, and using CRM.
• Presentation and Training skills are required.
• Willing to travel.
• Valid driver’s license and excellent driving record.
• Physical Requirements
• Sedentary work that primarily involves sitting and standing to complete assignments for prolong periods of time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, speak with co-workers, etc.
• May be required to stand for long periods of time when attending events, trade shows, etc.
• Constantly operates a computer and other office equipment such as a copy machine, printer, etc.
• The person in this position frequently communicates with co-workers and customers, vendors, and partners, etc. Must be able to communicate accurate information to these individuals.
• Must be able to lift at least 25 lbs.

Job Type : Full-time

Pay : From $75,000.00 per year

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s) :

• Why are you looking for an in-office position?
• What is your desired compensation?

Education :

• High school or equivalent (Required)

Experience :

• HVAC technician work : 6 years (Required)
• HVAC training : 3 years (Required)
• HVAC Sales : 3 years (Required)

License / Certification :

• HVAC Certification (Preferred)

Ability to Commute :

• Cleveland, OH 44128 (Required)

Willingness to travel :

• 50% (Required)

Work Location : In person