Call Center Manager

Call Center Manager Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities :

• Manage daily operations of the call center team, including inbound / outbound appointment setting and customer service
• Recruit, train, and develop team members to meet and exceed performance goals
• Monitor KPIs and implement strategies to improve conversion rates and productivity
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
• Maintain high standards for call quality and compliance

Qualifications :

What We Offer :

If you're a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply : Send your resume and a brief cover letter or apply here.