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Customer Support Assistant

Customer Support Assistant

Hustle Notice BizHouston, TX, US
30+ days ago
Job type
  • Full-time
Job description

Customer Support Assistant

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our vibrant team. In this role, you will be the first point of contact for our customers, playing a crucial part in delivering exceptional service that aligns with our company's commitment to customer satisfaction. As a Customer Support Assistant, you will engage with customers through various channels, including phone, email, and live chat, assisting them with their inquiries and resolving issues efficiently.

Key Responsibilities :

  • Assist customers via phone, email, and chat with inquiries and issues
  • Maintain a positive and empathetic attitude toward customers
  • Provide accurate information about products and services
  • Document customer interactions and feedback accurately
  • Collaborate with team members to improve service delivery
  • Resolve customer complaints in a timely and effective manner
  • Identify and escalate complex issues to appropriate departments

Skills, Knowledge and Expertise :

  • High school diploma or equivalent; a degree in a related field is a plus
  • Proven customer support experience
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Familiarity with CRM systems and customer support tools

    • Benefits :

  • Competitive salary.
  • Professional growth and career advancement opportunities.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Supportive and collaborative work environment.
  • Ongoing training and development programs.

    • About Singnala :

    We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Customer Support • Houston, TX, US