Technical Fulfillment Specialist

Job Description

Job Title : Technical Fulfillment Specialist

Location : Onsite at Kernersville, NC

Reports To : Fulfillment & Operations Director

Job Type : Full-time

About GPX :

GPX Intelligence is a rapidly growing SaaS and hardware company transforming how organizations track, manage, and optimize high-value physical assets in real time. Our platform combines advanced GPS tracking technology with powerful analytics to deliver actionable insights that drive smarter operations across industries like logistics, construction, manufacturing, and automotive supply.

Headquartered in Kernersville, NC, we’re a team of innovators, engineers, and problem-solvers committed to delivering high-performance technology and white-glove service. At GPX, we believe in building tools that are not only powerful but also practical—designed to fit seamlessly into our customers' day-to-day workflows and decision-making processes.

As we scale, we’re looking for smart, driven individuals who are excited to work on meaningful challenges and grow with us.

Job Summary :

GPX Intelligence is seeking a highly motivated and technically adept Technical Fulfillment Specialist to join our dynamic team. This crucial role centers around technical device provisioning and configuration, integrating these core responsibilities with efficient order fulfillment operations. We are looking for an individual who is not only detail-oriented but also possesses a strong aptitude for technology, including programming firmware, managing device configurations, and readily adopting new technical processes. The ideal candidate thrives in a fast-paced environment and is skilled in ensuring our electronic devices are perfectly prepared and orders are processed accurately for our customers.

Key Responsibilities :

1. Technical Device Provisioning & Programming :

• Program, configure, and meticulously test firmware for a variety of GPS trackers according to precise product specifications.
• Execute device commands and configurations, ensuring seamless communication with GPX Intelligence tracking tools and software platforms.
• Diagnose, troubleshoot, and resolve technical issues related to device functionality, programming errors, firmware conflicts, and communication problems.
• Collaborate closely with Tier 2 Support and Product Development teams to implement firmware updates, test new features, and refine provisioning workflows.
• Conduct rigorous device testing and quality assurance checks post-provisioning to guarantee optimal performance and integration.
• Maintain and contribute to technical documentation and knowledge base articles for device setup, operation, and troubleshooting procedures.
• Actively seek opportunities to improve and automate provisioning and testing processes.

2. Order Fulfillment & Logistics :

3. Technical Support & Collaboration :

Qualifications :

Work Environment :

If you are a proactive, versatile, and technically-minded individual passionate about ensuring products are configured correctly and delivered efficiently, we encourage you to apply! Become a key player in our growing team at GPX Intelligence.