Talent.com
Financial Counselor (Admissions)

Financial Counselor (Admissions)

ICBDLauderdale Lakes, FL, United States
3 days ago
Job type
  • Full-time
Job description

Financial Counselor (Admissions) - ABA Centers of America

Lauderdale Lakes, FL - In-Office

Salary : $75K - $85K

Who We Are

We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we've scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization-a rarity in today's healthcare landscape. We've achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission-critical role in this success-developing scalable systems, managing risk, and driving the analytics that power our growth. If you're a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care-while building on a legacy of operational excellence.

Our Origin Story

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.

Recognition & Awards

Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including :

  • Inc. 5000 - 5th Fastest-Growing Private Company in America
  • Financial Times - #1 on "The Americas' Fastest Growing Companies"
  • EY Entrepreneur Of The Year® U.S. Overall
  • South Florida Business Journal's Top 100 Companies
  • Florida Trend Magazine's 500 Most Influential Business Leaders
  • Inc. Best in Business, Health Services

About the Role

The Admissions Financial Counselor supports families through a patient-focused approach. This position blends strong customer service skills with a solid understanding of the revenue cycle without involvement in direct claims processing or insurance verification. Serving as the primary financial resource for families, this role is responsible for reviewing invoices, explaining coverage distinctions such as in-network versus out-of-network services, and guiding families through Single Case Agreement processes.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities

The following are duties and responsibilities that the Financial Counselor (Admissions) shall provide :

  • Provide personalized invoice review sessions (via phone, video, email, or patient portal) to ensure families clearly understand billing details.
  • Break down invoices line by line, including service dates, billed units, rates, insurance payments, and outstanding balances.
  • Communicate complex billing concepts in clear, family-friendly terms.
  • Educate families on the differences between in-network coverage (contracted rates, co-insurance, deductible status) and out-of-network financial obligations (higher responsibility, potential reimbursement).
  • Utilize visual tools-such as PDF summaries and screen sharing-to illustrate how coverage status impacts costs.
  • Proactively identify potential out-of-network situations and guide families through available options (e.g., Single Case Agreements, self-pay).
  • Act as the primary point of contact for all Single Case Agreement (SCA) inquiries during financial discussions.
  • Explain SCA details including approval status, effective dates, covered services, reimbursement structure, and expiration timelines.
  • Provide families with simplified written SCA summaries within 24 hours of request.
  • Monitor aged accounts to identify variances and collaborate with the billing team to resolve discrepancies.
  • Support financial processing activities including payment reconciliation, payment plan setup, and refund handling.
  • Maintain accurate patient account updates when SCA terms or reimbursement rates change.
  • Respond promptly to all patient inquiries within 24 business hours.
  • Manage difficult billing conversations with empathy, accuracy, and a solutions-focused approach.
  • Consistently achieve a 95%+ satisfaction rating for financial counseling interactions, measured through post-interaction surveys.

    • Requirements

    Qualifications

    The Financial Counselor (Admissions) requires a minimum of a Bachelor's degree and :

    Minimum 2 years of experience in revenue cycle or patient financial services, ideally within ABA, behavioral health, or pediatric therapy settings.

    Strong background in customer service, preferably working directly with families of children with autism or special needs.

    Demonstrated expertise reviewing patient invoices and explaining billing details and EOBs in clear, accessible language.

    Advanced knowledge of insurance cost-sharing concepts, including deductibles, co-insurance, out-of-pocket maximums, and network status implications.

    Proven ability to educate patients on Single Case Agreements (SCAs), including terms, coverage, and financial impact.

    Skilled in patient portals, EHR systems, and Excel for documentation, financial tracking, and follow-up management.

    Familiarity with ABA service models and related billing requirements.

    Exceptional communication, empathy, and active listening skills-able to simplify complex financial information under pressure.

    Experience creating patient-friendly billing education resources a plus.

    Bilingual (Spanish / English) preferred.

    Benefits

    Outstanding Benefits

  • 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • Medical, dental, vision, long-term disability, and life insurance.
  • Generous 401(k) with up to 6% employer match.

    • About ABA Centers of America

    ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation's leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.

    Join our mission and help build the future with purpose!

    ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.

    Create a job alert for this search

    Financial Counselor • Lauderdale Lakes, FL, United States