Technology Services Specialist

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Our clients are happy to tell their business owner friends about Verus. We provide exceptional customer service and provide a solid technical foundation for client success. Client satisfaction is extremely high, and our clients are comfortable knowing that Verus can quickly handle hardware and other 3rd party service related failures.

We strive to provide a relaxed atmosphere for all employees. As the Verus family grows, we want to provide opportunities for employees to grow and experience new technologies, have fun, and take pride knowing they are providing a great product to other businesses. Employees like the small atmosphere of Verus, yet appreciate experiencing the many different industries at our customer environments. Employees enjoy coming to work and providing input on how to manage specific customer environments. Employees recognize the importance of building relationships with the people they help.

• Definition

Employee will be the first point of contact for providing remote and onsite technical support of hardware, software and networking issues for customers of Verus Technologies. Employee will interface with customers by phone, email and in person. Employee must prioritize and escalate calls based on service level and severity. Employee is also required to document all calls in detail including statuses in Verus’s Customer tracking tool. This description does not include all items employee will be responsible for, but is intended to provide an overview and a general list of responsibilities.

• Previous Experience Requirement
• 2+ years
• General Skills and Requirements
• Excellent written and verbal communication skills
• Ability to represent Verus in a professional manner during all communications with customer
• Ability to interface with 3rd party vendors for Line of Business Software installation, operation andtroubleshooting
• Ability to create clear documentation for knowledge base, issue resolution and general client setup and operation
• Professional appearance and hygiene (Dress code is business casual.)
• Ability to follow specific directions as part of tasks and projects in a timely and efficient manner
• Punctuality
• Good organizational skills; ability to maintain an organized working environment
• Technology Skills
• Knowledge of Microsoft Desktop Operating Systems and Microsoft Office products
• Knowledge of Microsoft Server Operating Systems, network sharing, user administration and permissions
• Knowledge of virus and malware operation and cleaning
• Knowledge of smartphone operation and email setup
• Familiar with multiple methods for remotely accessing client and server computers
• Excellent troubleshooting and problem isolation skills
• Knowledge of Internet Protocol Networking
• IP Addressing and subnetting, DNS, DHCP
• Firewalls, Switches, Routers, VPNs
• WiFi
• Success Metrics
• Completion of support tickets on time, and according to instructions
• Customer satisfaction

Job Types : Full-time, Permanent

Base Pay : $19.00 - $25.00 per hour

Benefits :

• Health insurance
• Health savings account
• Paid time off

Experience :

• Help desk : 2 years (Preferred)

Work Location : In person