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Director, Access Center

Director, Access Center

Tri-CCleveland, OH, US
23 hours ago
Job type
  • Full-time
  • Part-time
Job description

Director, Access Center

Develops, advances, and maintains the Access Centers. Works in collaboration with external community partners and internal team members to provide academic and workforce programming in the Access Centers. Responsibilities include the development and management of systems for effective project operations, assessment, evaluation, and resource development resulting in improved outcomes in alignment with the Institute for Community Impact. Ensures that Access Center operations and programming align with the Institutes' mission of expanding access, supporting career mobility, and fostering community belonging. Develops and strengthen Access Center partnerships to expand local pathways to college and careers and integrate centers more deeply within their surrounding communities.

Essential Functions

  • Collaborates with faculty, staff, and student services to ensure Access Centers effectively connect students and residents to Tri-C resources and pathways.
  • Identifies and implements innovative approaches to Access Center programming that respond to community needs and drive measurable outcomes.
  • Integrates belonging principles into Access Center programming to ensure a welcoming environment that reflects and serves all communities. Coordinates Access Center schedules in collaboration with community partners and manages clear, transparent classroom space utilization.
  • Leads targeted marketing and outreach efforts for Access Center programs in partnership with Tri-C marketing and community stakeholders.
  • Develops and implement strategies to increase Access Center visibility and deepen engagement in surrounding communities.
  • Oversees and communicates clear pre-registration and enrollment processes to support participant transitions into Tri-C programs.
  • Collects and analyzes Access Center outcomes, reports on participant success metrics, and drives continuous improvement strategies.
  • Develops recognition events and initiatives to celebrate participant achievements and strengthen community connections.
  • Provides direct management of Access Center programs, monitors goals and status of community benchmarks, and provides direct implementation of Access Center programming.
  • Supports the Vice President & Chief Community Impact Officer and team members in the research and development of strategic initiatives related to the advancement of the Access Centers.
  • Manages and leads project teams and facilitates effective communication and collaboration within the College amongst faculty, staff, administration, and students related to the Access Centers.
  • Serves as a liaison between the College and external community partners related to the Access Centers.
  • Establishes and coordinates an effective and efficient data management process that guides strategic direction, program evaluation, decision-making, and resource development for the Access Centers.
  • Works collaboratively with program administration to identify resources for program development, delivery, and sustainability which includes federal, state, and local governments; private grant and foundation support; and other external funding opportunities for the Access Centers.
  • Supervises full or part-time program managers, support staff or student assistants.
  • Leads staff to provide consistent quality and comprehensive services to program participants.
  • Develops and maintains relations with the college-wide and community resources to assure service accessibility to stakeholders.
  • Performs other duties as assigned.

Required Qualifications Education and Experience / Training

  • Bachelor's degree in education, Public Administration, or related field. Significant related experience may substitute for education.
  • Minimum of five years of relevant work experience and demonstrated success in community relations, government relations, and project management.
  • Demonstrated experience as an administrator in an academic environment.
  • Demonstrated systems management experience in either K 12, higher education, business, or government.
  • Demonstrated experience in design process, program and system improvement assessment, and evaluation.
  • Demonstrated experience planning, assigning, scheduling, supervising, and ensuring the quality of the work of others.
  • Demonstrated experience planning, preparing, forecasting, maintaining, and monitoring a business area's budget.
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department.
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations.

    • Knowledge, Skills, and Abilities

  • Possess comprehensive knowledge of community relations theories, concepts, and practices with the ability to use in complex, difficult and / or unprecedented situations as it pertains to the departmental focus.
  • Possess excellent organizational and project management skills including team management and coalition building.
  • Demonstrated commitment to cultural diversity in programs, administrators, faculty, staff, students, and the community.
  • Demonstrated intermediate Banner skills (or equivalent program).
  • Intermediate-level proficiency with Microsoft Outlook, Excel, Word, and PowerPoint or equivalent software.
  • Demonstrated intermediate project management skills.
  • Possess personal communication and relationship building skills, including listening, oral and written communications, and ability to gather and share ideas among diverse groups.
  • Possess the leadership ability to build and guide a team that works effectively together to create a vision and identify new initiatives and the best ways to carry them out.
  • Possess innovative networking skills.
  • Possess exceptional grant-writing skills necessary to locate and secure outside funding and to develop internal budgetary support.
  • Possess working knowledge of continuous quality improvement concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus.
  • Possess exceptional engagement and presentation skills.
  • Possess excellent planning, organizing, and problem-solving skills.
  • Demonstrated knowledge of current trends, challenges, and opportunities in community colleges and has a vision and enthusiasm for leadership in a dynamic higher education administrative environment.
  • Ability to work effectively in a dynamic and changing work environment requiring flexibility, teamwork, and results orientation.
  • Ability to effectively complete work assignments independently.
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
  • Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects.
  • Ability to collaborate, negotiate and resolve conflicts on major projects.
  • Ability to facilitate top-level collaboration while managing sensitive issues.
  • Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
  • Sensitivity to respond appropriately to the needs of students and the community.

    • Competencies

    Critical Competencies

  • Service Focus
  • Collaboration

    • Very Important Competencies

  • Communication
  • Time Utilization
  • Continuous Improvement

    • Important Competencies

  • Adaptability
  • Quality of Work

    • Preferred Qualifications Education and Experience / Training

  • Master's or doctoral degree related to higher education, public administration, or a related field.

    • Physical Demands / Working Conditions

  • The work is performed in a normal, professional office environment. The work area is adequately lit, heated, and ventilated. Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands / fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

    • Non-Bargaining Full-time Position Target Starting Salary Range : $75,000 to $85,000 / per year. The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and / or preferred job requirement(s).

    Special Note : If hired, you must reside in the state of Ohio and be within commuting distance of this work location / campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in Recruitment and Selection Procedure.

    Special Instructions to Applicants : During the application process, you may be required to attach a cover letter and / or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

    Equal Opportunity Statement : Cuyahoga Community College

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