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Desktop Support Specialist

Desktop Support Specialist

UTIMCOAustin, TX, United States
9 hours ago
Job type
  • Full-time
Job description

The Information Services team supports all technology systems at UTIMCO and requires an individual with experience supporting Windows, BYOD, Office 365, as well as other services. The ideal candidate must be curious and be able to deconstruct new technologies in a detailed and proficient manner. Candidate must be willing to perform root cause analysis and propose long-term solutions for the benefit of the client.

Broad Responsibilities Include :

  • Deliver Level 1 and Level 2 support for desktop systems, Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive), and mobile devices (iOS, Android)
  • Provide in-person and remote support for hardware, software, printing, and operating system issues
  • Maintain and manage user accounts, permissions, and device compliance through Entra ID and Intune
  • Track and resolve incidents using ITSM tools, ensuring adherence to SLAs and documentation standards
  • Collaborate with senior team members to refine troubleshooting procedures and knowledge base content
  • Support virtual desktop environments and remote workstation provisioning
  • Participate in root cause analysis and propose long-term solutions to recurring issues
  • Assist with workstation lifecycle management, including imaging, patching, and asset tracking
  • Support for mobile devices (iOS and Android), including secure access and MDM enrollment
  • Provide onboarding assistance to employees and contractors
  • Contribute to IT security initiatives, including endpoint protection, MFA enforcement, and data loss prevention
  • Foster strong relationships across UTIMCO to promote a culture of service, collaboration, and continuous improvement

Requirements :

  • 3+ years of experience in enterprise desktop support, with emphasis on Microsoft 365 technologies
  • Proficiency in Microsoft Teams (including Teams Rooms), SharePoint Online, OneDrive for Business, and Exchange Online
  • Experience with Microsoft Intune for device management, compliance policies, and remote support
  • Familiarity with Entra ID for identity and access management, including MFA and Conditional Access
  • Working knowledge of Microsoft Defender for Endpoint
  • Strong understanding Wi-Fi and experience troubleshooting connectivity issues
  • Experience supporting executives and mobile power users
  • Strong interpersonal and communication skills, with a customer-first mindset
  • Ability to work independently and collaboratively in a fast-paced environment

    • Preferred Qualifications :

  • Knowledge of PowerShell scripting and automation.
  • Working knowledge of Microsoft Defender for Endpoint & Tenable Nessus
  • Exposure to cloud platforms (Azure, AWS) and hybrid identity environments
  • Ability to troubleshoot microphones, cameras, speakers, and display systems
  • Certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or equivalent
  • Financial services experience

    • NOTE : This is currently a hybrid role, with 3 days in our downtown Austin, TX office and 2 days WFH.

    Click here to learn more about UTIMCO's mission and impact

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Desktop Support • Austin, TX, United States