Talent.com
Front End Lead Part Time

Front End Lead Part Time

BJ's Wholesale ClubBrookfield, CT, US
30+ days ago
Job type
  • Part-time
Job description

Front End Lead

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

BJ's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)

Generous time off programs to support busy lifestyles

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs

o Three medical plans

  • , Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

  • eligibility requirements vary by position
  • medical plans vary by location

    • Job Summary

    Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership / member experience goals and results. Ensures that all membership products are offered and Member orders / requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

    Leadership

  • Know their business / business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively. Provide the information teams require to be successful.
  • Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
  • Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

    • Team Members

  • Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

    • Members

  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

    • Club Standards : Lead teams to deliver GOLD club standards daily.

  • Define and model GOLD- Grand opening look daily
  • All items stocked and promotional plans executed
  • Maintain visible accurate signage
  • Clean and organized, inside and out

    • Primary Tasks, Responsibilities, and Key Accountabilities

  • Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
  • Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
  • Drives membership metrics through acquisition, retention, loyalty and experience programs.
  • Drives member engagement, speed, and productivity on the front end.
  • Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
  • Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
  • Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
  • Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
  • Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
  • Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.
  • Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
  • Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
  • Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
  • Supervises the cleanliness of the front of club member servicing areas.
  • Ability to navigate within system applications.
  • Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
  • Performs other duties as assigned, including working in other departments as needed.
  • Maintains all club policies and procedures.
  • Regular, predictable, full attendance is an essential function of this job.

    • Qualifications

  • Prior leadership experience preferred.
  • Prior Membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.

    • Environmental Job Conditions

  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and / or stooping.
  • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and / or awkward objects greater than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
    • Create a job alert for this search

    Front End Lead • Brookfield, CT, US

    Related jobs
    • Promoted
    Retail Sales Leader Front End

    Retail Sales Leader Front End

    Dick's Sporting GoodsMilford, CT, US
    Full-time
    At DICK'S Sporting Goods, we believe in the positive impact of sports on lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Cashier – Front End Service Team Member (Part Time)

    Cashier – Front End Service Team Member (Part Time)

    Whole Foods MarketChappaqua, NY, United States
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 18 hours ago
    • Promoted
    Cashier Team Member (Front End Service) - Part Time

    Cashier Team Member (Front End Service) - Part Time

    Whole FoodsPort Chester, NY, US
    Part-time
    Whole Foods Market Customer Service & E-Commerce Team Member.Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the checkout process, perfo...Show moreLast updated: 30+ days ago
    • Promoted
    Cashier Assistant (Front End)

    Cashier Assistant (Front End)

    Costco Wholesale CorporationNew Rochelle, NY, US
    Full-time
    Packs member orders into boxes and transfers items to a separate cart for Cashiers.Performs clean-up, cart retrieval, merchandise restocking and runs for items as directed.For additional informatio...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Front End Service – Cashier Team Member (Part Time)

    Front End Service – Cashier Team Member (Part Time)

    Whole Foods MarketChappaqua, NY, United States
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 18 hours ago
    • Promoted
    Cashier (Front End)

    Cashier (Front End)

    Costco Wholesale CorporationNew Rochelle, NY, US
    Full-time
    Processes member orders, collects payment while providing a high level of member service.Performs clean up, department set-up and closing tasks as necessary. For additional information about pay ran...Show moreLast updated: 30+ days ago
    • Promoted
    AE - Merchandise Leader (Part-Time)

    AE - Merchandise Leader (Part-Time)

    American Eagle OutfittersDanbury, CT, US
    Part-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and irrelevant details.Keep the content beautiful and concise.Show moreLast updated: 30+ days ago
    • Promoted
    Part-Time Beauty Advisor - Sephora

    Part-Time Beauty Advisor - Sephora

    Kohl'sBrewster, NY, US
    Full-time +1
    As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client exp...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead, Real Time

    Team Lead, Real Time

    BetMGMBridgeport, CT, United States
    Full-time
    We are revolutionizing sports betting and online gaming in the United States.We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group.You know our name t...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Part-Time Cashier Team Member (Front End)

    Part-Time Cashier Team Member (Front End)

    Whole Foods MarketChappaqua, NY, United States
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    Cashier Associate (Front End Service) – Part Time

    Cashier Associate (Front End Service) – Part Time

    Whole Foods MarketChappaqua, NY, United States
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 18 hours ago
    • Promoted
    Front End Sales Floor Team Member

    Front End Sales Floor Team Member

    MichaelsWilton, CT, US
    Full-time +1
    Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Specialty Sales Team Leader

    Specialty Sales Team Leader

    TargetBethel, CT, US
    Full-time
    Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture. A team of specialized consultants who understand what it m...Show moreLast updated: less than 1 hour ago
    • Promoted
    Front End Manager- Entry Level

    Front End Manager- Entry Level

    Caraluzzi's MarketsWilton, CT, US
    Full-time
    Front End Manager- Entry Level.Since 1949 we have prided ourselves on delivering excellent service to our customers.As we grow we are looking for individuals who can help us continue that tradition...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Part Time Cashier Team Member (Front End Service)

    Part Time Cashier Team Member (Front End Service)

    Whole Foods MarketChappaqua, NY, United States
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    Front End Cashier – Team Member (Part Time)

    Front End Cashier – Team Member (Part Time)

    Whole Foods MarketChappaqua, NY, United States
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 18 hours ago
    • Promoted
    Front End Manager

    Front End Manager

    Caraluzzi's MarketsDanbury, CT, US
    Full-time
    Front End Manager - Entry Level.Mill Plain Road, Danbury, CT, USA.Show moreLast updated: 25 days ago
    • Promoted
    Cashier & Front End Services

    Cashier & Front End Services

    WalmartCommack, NY, US
    Full-time +1
    You play a major role in how our customers feel when they leave the store.You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile,...Show moreLast updated: 30+ days ago