Director- Middle Market Card Customer Cross Sell & Engagement Analytics

American Express Director Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. The Customer Growth Analytics Team is part of the Analytics, Investment Optimization and Marketing Enablement (AIM) team in the Global Commercial Services Marketing group within American Express. The Customer Growth Analytics team is currently hiring a Director who will lead the team responsible for MM Card cross-sell and engagement analytics. The incumbent will partner across teams to drive strategies that power customer acquisitions and organic growth.

Responsibilities

• Design analytics powered strategies for Card cross-sell and engagement across Sales strategic expansion and Early Tenure teams.
• Incumbent will partner with colleagues across Marketing, Sales, Product and Decision Science teams to assess and identify opportunities for customer and revenue growth.
• Play a critical role in scaling treatments such as cross sell and commercial underwriting and enabling roll out of targeting solutions through rapid test and learn.
• Drive data driven solutions to enable optimal attempt strategy partnering very closely with Sales leadership team.
• Strong people leader who can lead, motivate, and coach the team and is able to foster a collaborative team environment. Prioritizing efforts to help the team focus on the most impactful opportunities.

Qualifications

Master's degree in a quantitative field preferred or MBA. Strong analytics, quantitative, thought leadership, and project management skills with a demonstrated proficiency in managing multiple projects simultaneously. Proven ability to translate analytical results in data-driven business strategies. High quality written and oral communication skills with ability to synthesize key points / priorities and influence business decision making. Proven ability to build strong cross-functional relationships, and extensive experience engaging with and influencing partners across various functions. Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success.

Salary Range : $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.