Auto Auction Dispatcher

Description

This position is responsible for pick-up and delivery functions for the Auction, including coordinating efficient movement of consigned vehicles to and from the facility, while providing high quality service to Auction customers.

Job Responsibilities :

Represent the Auction in a professional and courteous manner by ensuring that all transportation callers are greeted professionally and efficiently.

Contact customers to determine vehicle availability and condition, and efficiently schedule pick-ups and deliveries.

Coordinate and direct the safe and efficient transportation of customers and customer vehicles to and from the Auction and other designated areas.

Arrange for pick-up and delivery of vehicles within the standard timeframes prescribed by our accounts.

Receive and route telephone and radio calls in a courteous and efficient manner to the appropriate department personnel.

Dispatch commercial requests to UPS or other transportation companies

Work closely with lot operations team and van drivers to coordinate drivers for local pickup & delivery.

Perform data entry and verify that transportation information is accurately recorded in the system.

Perform various clerical and administrative duties relating to transportation pickups and deliveries.

Determine outstanding pick-ups, compile data, and generate transporter and account aging reports for the department manager.

Coordinate department activities with customer account representatives and transporters.

Interact with customers and resolve problems that may occur in the transportation process.

Assist with pick-up problems, including contacting the appropriate Auction personnel to resolve concerns promptly.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by manager.

Qualifications :

High School Diploma / GED and 3 years’ experience in a related field.

OR the right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline and up to 1 year of experience.

OR 5 years’ experience in a related field

1 year of experience handling high volume phone calls required.

Auction experience and knowledge of overall Auction functions preferred.

Safe drivers needed; valid driver’s license required.

Excellent communication and organization skills required.

Competent computer software skills required, including Excel and database systems.

Ability to use general office equipment (e.g., copier, fax machine, etc.).

Ability to sit or stand for prolonged periods of time.

Manual dexterity; ability to perform repetitive data entry tasks.

Vision abilities required include close, distance, and depth perception.

Drug Testing :

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more.

What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.