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Apptad - FSO Site Support

Apptad - FSO Site Support

Apptad IncTampa, FL, United States
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : FSO Site Support

Location : Tampa FL 33634 - Onsite

Job Description :

  • Provide on-site technical support to users, addressing IT issues related to hardware, software, and network connectivity.
  • Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
  • Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
  • Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
  • Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
  • Support live events by operating AV systems and addressing any technical issues that arise.
  • Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
  • Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
  • Maintain accurate records of support requests, resolutions, and equipment maintenance.

Qualifications :

  • Bachelor's degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.
  • Familiarity with ServiceNow ticketing system
  • Strong Customer service skills.
  • Proven experience in providing IT support in an office environment.
  • Strong problem-solving skills and attention to detail.
  • Basic understanding of audio and video equipment and their functions.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to lift and carry equipment up to 50 lbs.
  • Note : Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

    • Preferred Skills :

  • Strong Win10 operating systems knowledge
  • Strong MSO365 knowledge.
  • Familiarity with video conferencing platforms and common office tools and operating systems.
  • Basic knowledge of networking and cabling.
  • Knowledge of Cable Patching
  • Knowledge of Server Racking
  • Must be able to cover on call schedule (after hours if needed)
  • Experience with asset management software and IT service management tools.
  • Familiarity with life sciences or healthcare / pharma environment.
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    Site Support • Tampa, FL, United States

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