Job Description
- Monitor and respond to problems with computer systems. This includes covering phone and radio calls from production and maintenance.
- Promptly respond to and resolve issues and requests as they arise.
- Work with other Analysts and other MES team members to resolve issues.
- Escalate issues as per MES escalation standards
- Reconfigure and replace computers, scanners, and printers as they fail.
- Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.
- Assist customers with installations and modifications regarding MES systems. This includes : computer installation, scanner installation and computer repair.
Salary : $60K -$70K / yr. (D.O.E)
Visa sponsorship availableQualifications
1 - 2+ years of IT experience.Strong computer troubleshooting, hardware, and software supportExperience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone callsExperience with building computers, imaging computers or installing WindowsAbility to follow written and verbal instructions.CompTIA A+ preferredAdditional Information
All your information will be kept confidential according to EEO guidelines.
NO C2C