End User Computing Engineer

Job Description

Performs the essential duties and responsibilities and the primary functions of the End User Computing Engineer. Leads the configuration, application delivery, upgrades, patching, inventory, and user experience of the End User Computing (EUC) environments. Provides recommendations for standard configurations of endpoint devices and virtual desktop infrastructure (VDI) environment. Participates in project intake to advise on application delivery, updates, patching, and user experience to endpoint devices. The End User Computing Engineer is responsible for the first-call response and / or escalation of EUC issues impacting multiple users as they are reported to the HIS helpdesk.

SHIFT AND SCHEDULE

Monday - Friday : 8 : 00 AM - 5 : 00 PM

ESSENTIAL FUNCTIONS / PERFORMANCE EXPECTATIONS

• Recommend technical specifications for endpoint procurement.
• Develops, maintains, and provides support for application delivery to end user computing environments with best methods (software distribution, group policy objects, application publishing,
• Evaluates performance of end user computing environments to recommend changes to processor, memory, storage, workflows, operating systems, security products, patching, and licensing.
• Recommends changes for desktop technicians and helpdesk to improve support, efficiency, and end user experience.
• Develops and maintains end user computing documentation and knowledge base articles related to frequently asked questions and common incidents.
• Recommends end-user device support training to management for operations and upcoming changes to the environment.
• Works closely with server and storage resources to ensure high reliability and efficiency of virtual desktop infrastructure, software distribution, patching, and

application publishing systems.

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to :