Job Description
Job Description
We have 7 locations on the Puget Sound throughout Washington and 4 on Lake Washington and Lake Union!
- Seattle (x4)
- Tacoma
- Edmonds
- Kirkland
- Olympia
- Port Orchard
- Poulsbo
- Everett
Company Core Focus & Values :
We CRUSH 'boating made simple' because life is better on the water!Great AttitudeExcellenceTeamworkRemarkable ServiceTrustworthyYear-round, full-time positions available - We have various dock management positions around the state, and we're especially interested in Club Managers and Assistant Dock Managers. Additionally, we're looking to fill other management and assistant positions throughout the company. Our Club Managers are direct supervisors of their Assistant Dock Manager(s) and a team of Dockmasters. An outline of the job duties is listed below.
A typical day as a Dockmaster at FBC : Customer service is a must. Meet and greet every member with a smile and always be of assistance. Arrive at work, check and fuel vessels. Prep all vessels (board the vessel, start the boat, ensure all systems are functional, all safety gear is on board the vessel, and the vessel is in proper working order). Assist members and guests on and off boats with any equipment they may have. Complete a thorough checkout via our electronic reservation system on company iPads. Complete a thorough check-in / finalization and obtain electronic funds for members' fuel consumption. Clean the vessel thoroughly upon return. Answer and field any questions from members in person or on the phone. Perform minor maintenance on boats to ensure basic safety systems are operational. The day will typically start at 8 : 00 am and end at or around sunset.
DUTIES INCLUDE BUT ARE NOT LIMITED TO :
Lead a team of Dockmasters at their club location (including hiring, training, scheduling, etc.)Maintain host marina relations and prioritize being an excellent neighbor to allMaintain and care for a fleet of vesselsProvide remarkable and memorable customer service to members on and off the boatsAdministrative needs for their location (budget, inventory, etc.)In addition to the Assistant Dock Manager responsibilities, they also will be a Dockmaster themselves :
Greet members in a friendly, upbeat, courteous, and professional mannerAssist members in boarding / un-boarding boats with an emphasis on safetyCheck-out members using a handheld computer tabletPerform check of equipment on board (life vests, anchors, dock lines, etc.)Check-in members returning with boats and charge a credit card for fuel paymentFamiliarize yourself with local waters to provide essential chart guidance to membersDrive boats between slips and fuel dockFuel boats at the marina fuel dockClean boats and stage equipment for their next outingDeep clean boats as neededDaily clerical work to prepare reservation log, fuel log, and weather reportsWeekend / Holiday shifts required (FBC is open weekends and most holidays)QUALIFICATIONS :
High School diplomaMust be at least 21 years oldWillingness to promote company values and be a team leader with excellenceBoating experience or a love for boating (we train boat driving / operating)Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc. (we train this)Physical ability to lift / carry up to 30 lbs regularlyPhysical ability to board and un-board boats dozens of times per dayPhysical ability to clean boats, often using a handle-mounted brush and water hosePhysical ability to kneel / stoop to clean the interior of boat compartments and secure boatsVision adequate to read / manipulate hand-held computer tablets in bright sunlightHave a mobile device to use company communication apps outside work (Slack, ADP, etc.)Ability to maintain a calm, positive attitude during periods of high activityHighly effective communications skills and friendly customer service is requiredMust be a self-starter and capable of working unsupervised occasionallyHigh attention to detailMaintain a clean work areaControl the traffic in the marina area and assist customers with docking boatsAlways operate with an emphasis on guest hospitalityUse the "clean as you go" method when performing your work dutiesAdhere to all safety policiesMaintain a cooperative, team attitude in working with supervisors and fellow employeesMaintain a positive attitude toward the dock and the job being performedCompensation :
$18.50 - $21 per hour plus tips
Upon successful review, Full-Time and Year-Round Assistant Dock Managers may be eligible for participation in our group medical & dental insurance plan. Additionally, our Dock Managers & Assistants may earn PTO and are paid holiday breaks.
