Service Operations Assistant - Customer Service Rep

Metro Electric in Romeo, MI is hiring a full-time Service Operations Assistant – Customer Service Rep to support our service team and ensure our customers receive top-tier care. If you're organized, proactive, and thrive in a fast-paced environment, this is your chance to make a meaningful impact. Apply today and become a vital part of our growing team!

PAY : $20–$24 per hour

BENEFITS :

• Health, dental, and vision insurance
• 401(k) participation
• Paid holidays
• Vacation time

We also offer uniforms and help our employees obtain and renew their Generac Certification, First Aid, and CPR certification, in addition to completing the most recent code update classes .

WHAT SETS US APART

Metro Electric offers top-quality Residential Electrical Services for existing homes. Our skilled team, including licensed master electricians, journeymen, and apprentices, is known for excellent workmanship and strong communication. We uphold The M.E.T.R.O. values : Motivated, Efficient, Trustworthy, Respectful, and Outstanding .

We pride ourselves on a supportive company culture where management values every employee's input and encourages ongoing training. When you join us, you become part of a family, not just a number.

WHAT WE'RE LOOKING FOR

Experience in home services customer support and familiarity with ServiceTitan software are preferred but not required. We just ask that you meet the following qualifications :

Do you have what it takes? Keep reading to see if you'd love this role as our Service Operations Assistant - Customer Service Rep!

YOUR NEW ROLE AS OUR SERVICE OPERATIONS ASSISTANT - CUSTOMER SERVICE REP

This is a full-time position, Monday through Friday, 8 AM to 5 PM, with occasional Saturday shifts as needed.

As our Service Operations Assistant - Customer Service Rep, you'll be the central hub for scheduling service requests, coordinating with customers, and supporting our field team. You'll manage inbound calls, follow up with current members, and ensure appointments are booked efficiently. You'll also assist with permits, installations, and other key tasks that keep our operations running smoothly, all while delivering a friendly, professional experience.

Are you ready to join a team that values your skills and offers room to grow? Our initial application process is quick, easy, and mobile-friendly. Don't miss this opportunity to become an integral part of Metro Electric. Apply today!