Service Performance & Quality Manager

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Service Performance & Quality Manager

Software, the fuel for mobility

We bring bold digital visions to life. So we're on the lookout for more curious and creative engineers who want to create change – one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let's talk about your next move.

Let's introduce ourselves

At Volvo Cars, we are making bold digital visions come true. We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. What we all have in common at Volvo Cars is our passion for protecting lives, our endless curiosity and our dedication to create a new future for the automotive industry. Our human centric focus is what separates us from all other car companies.

As a Service Performance & Quality Manager, you will be at the core of shaping how performance, quality, and accountability are embedded into the way we design, operate, and evolve our services. You'll work at the intersection of data, strategy, and service enablement—empowering teams across the organization to drive measurable improvements. You'll be part of a foundation team that sets enterprise-wide standards and works closely with service owners, reliability experts, and visibility architects to ensure transparency, resilience, and quality are part of everyday operations. This is a role with broad impact, deep influence, and the opportunity to shape how we deliver value at scale

What you'll do

Define and evolve consistent frameworks for SLAs, SLOs, and SLIs across products, services and vendors

Guide teams in adopting meaningful performance metrics and quality indicators

Produce structured dashboards and reports to support leadership decision-making

Collaborate with product and service teams to ensure data-driven performance insights

Govern the operations maturity model and facilitate improvement playbooks

Lead tracking of service maturity, DR readiness, and cross-domain improvement initiatives

Act as a trusted advisor on performance modeling, accountability, and improvement practices

What you'll bring

We believe you're a great fit if you :

Have experience working with service-level metrics (SLAs, SLOs, SLIs) in complex, distributed environments

Are comfortable navigating across product, platform, and operational teams to influence outcomes

Have a strategic mindset paired with the ability to execute through frameworks, playbooks, and collaboration

Understand how to interpret observability data and translate it into actionable insights

Enjoy enabling others—you're more coach than controller, and you lead through enablement, not enforcement

Are familiar with service management principles and practices (e.g., ITIL, SRE, or DevOps performance culture)

Can simplify complexity, structure insights, and support continuous improvement in both in-house and outsourced contexts

Who you are and what you believe in

Embraces We Culture

You are customer focused and have a solution-oriented mindset

You excel in collaboration, both with internal and external stakeholders, and are passionate about building a work environment based on trust

Curious

You are passionate about software development and you have an interest in staying up to date with new technologies

You are self-propelled and have an innovative and creative mind

Agile Mindset

You have a strong belief in agile ways of working especially in accordance with SAFe

You are flexible, open to new ideas and have a strong focus on continuous improvement

Communication

You are an avid communicator, and are fluent in both spoken and written English

You can build compelling and interesting presentations supporting your ideas

You manage stakeholder expectations at various levels with ease

You navigate confidently in a multi-cultural environment

Volvo Cars. For Life.

For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.

In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.

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