Manager, Credit and Collections

Job Description

We are seeking a results-driven Manager, Credit and Collections to lead our Accounts Receivable operations. This highly visible role ensures the timely and accurate invoicing of customers, effective credit risk assessment, and proactive management of collections to maximize cash flow and minimize bad debt exposure. This individual will manage the team and will be responsible for setting departmental objectives, implementing process improvements, and ensuring operational efficiency and compliance with company policies.

This position will serve Rheem Northeast Distribution , in Islandia, NY .

Responsibilities

• Manage daily operations of the accounts receivable department across multiple offices, ensuring timely invoicing, collections, cash application, and dispute resolution
• Partner with sales and other departments to resolve billing issues and customer disputes efficiently
• Identify process improvement opportunities and implement best practices for scalable AR operations
• Ensure compliance with internal controls, accounting policies, and audit requirements
• Provide regular reporting and progress updates to the management team
• Submit accounts to collections as necessary and work with our 3rd party collection agencies
• Establish and enforce credit policies, assess creditworthiness of new and existing customers, and manage credit limits
• Support staff with research and escalation as needed.
• Monitor metrics and adjust operations as needed to meet department goals.
• Hold weekly 1-1 meetings with staff to review progress and support needs.
• Provide performance feedback, coaching and mentoring, setting clear goals and performance expectations.
• Perform other duties as assigned.

Qualifications

The pay scale for this position $81,900 - $150,228. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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About Us

At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives-every day.

Our Behavior Based Values set us apart :

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states : Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.