Commercial Operations Product Manager

Enterprise Payment Operations Product Manager

Enterprise Payment Operations ("EPO") is modernizing how we move money at scale (wires, ACH, lockbox, receivables, payables, cash positioning) while elevating controls, resiliency, and colleague productivity. The EPO Product Manager is the accountable owner for defining the target-state vision and delivering the multi-year roadmap for Enterprise Payment Operations - spanning people, process, and technology.

Responsibilities :

• Own the vision & roadmap + Define and socialize the target state for EPO operational capabilities (e.g., Wires, ACH, Lockbox, Integrated Receivables / ARP, Exceptions, client onboarding support).
• Maintain a focus on risk mitigation and control improvement across the end-to-end funds movement value chain.
• Maintain a transparent multi-horizon roadmap (6 / 12 / 36 months) that sequences business outcomes and dependencies (e.g., ISO 20022 readiness, TMIS?MAX+ migrations, Payments Connect (Payabli), Connected Deposits / Qolo, Integrated Receivables / Versapay).
• Translate strategy into epics, features, and user stories; steward the backlog and run quarterly planning with Ops and Tech.
• Lead cross-functional delivery (Ops, Tech, Risk, Compliance, InfoSec, Finance) to execute the roadmap with disciplined prioritization and benefits realization.
• Embed risk & control requirements (NACHA, Fedwire / CHIPS / SWIFT, OFAC / sanctions, BSA / AML, SOX) into product design; ensure operational readiness, playbooks, and procedures are in place for every release.
• Partner with Ops leaders to redesign processes (Lean / Six Sigma mindset), eliminate failure demand and manual touches, and stand up workflow / automation (RPA, rules engines, AI where appropriate).
• Define and publish a metrics tree and dashboards : STP rates, defects per million, E2E cycle time, queue aging, productivity per FTE, SLA adherence, quality escapes, audit / exam findings, loss events.
• Build a performance cadence (daily huddles, weekly reviews, monthly business review) linking features released ? adoption ? measurable outcomes.
• Act as the product manager and "voice of operations" for relevant vendor platforms (e.g., Payabli, Qolo, Versapay, MTS, SWIFT service bureau, core TM platforms), including roadmap alignment, SLAs, change management, and incident / problem management with Technology.
• Co-lead M&A and large client conversions workstreams for EPO (operational readiness, cutover, and 60-day hypercare) with clear success criteria.
• Lead change management and training for impacted colleague groups; ensure SOPs, job aids, and risk controls are updated and auditable.
• Communicate status, risks, and decisions crisply to executives and stakeholders; facilitate go / no-go and post-implementation reviews.

You must be located near a Huntington Bank Corporate office.

Basic Qualifications :

Preferred :

Exempt Status : Yes = not eligible for overtime pay

Workplace Type : Office

Our Approach to Office Workplace Type

Compensation Range : 93,000.00 - 189,000.00 Annual