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SmartCare Operations Manager

SmartCare Operations Manager

Veritas Medical SolutionsHarleysville, PA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Position Overview :

  • Veritas Medical Solutions, a global provider of radiation shielding systems, is seeking an experienced, highly driven, and accountable SmartCare Operations Manager to lead and transform our SmartCare Services team.
  • This individual will ensure that all service work is executed with excellence, efficiency, and urgency—driving customer satisfaction and profitability across our after-sale support and warranty offerings.
  • The SmartCare Services team is directly responsible for the full lifecycle of our SmartDoor® systems, including assembly, factory testing, field installation, and ongoing service.
  • The Manager will ensure this process is tightly controlled, repeatable, and continuously improving in quality and efficiency.
  • This role also serves as a key operational liaison, working cross-functionally with project management, manufacturing, and executive leadership to ensure that projects run on time, on budget, and deliver exceptional results.
  • The ideal candidate is a hands-on leader with a background in technical systems or equipment assembly and a passion for developing high-performance teams.

Key Responsibilities :

  • Team Leadership & Accountability Manage the SmartCare Services team, including all activities related to SmartDoor® assembly, testing, field installation, and in-life servicing.
  • Supervise, coach, and inspire the team to deliver high-quality work on time and on budget.
  • Ensure work orders, service tickets, and project schedules are actively managed, completed, and documented properly.
  • Establish clear performance metrics and hold the team accountable for responsiveness, workmanship, customer satisfaction, and cost containment.
  • Operational Integration & Project Coordination Act as a critical liaison with Project Management and Manufacturing to align SmartDoor-related activities with project schedules.
  • Participate in operations meetings to proactively manage timelines, workforce allocation, and service-related risks.
  • Maintain accurate reporting of service hours, field activity, and warranty status for each SmartDoor installed.

    • Continuous Improvement & Systems Management Apply tools and methodologies such as Lean, Six Sigma, or Kaizen to optimize service processes and eliminate waste or repeat issues.

  • Develop standard operating procedures (SOPs) for SmartDoor production, QA testing, installation, and service visits.
  • Champion quality and consistency across all SmartCare workstreams; implement tools for real-time tracking and accountability.
  • Customer Focus & Quality Assurance Serve as the escalation point for service-related issues and resolve customer concerns with professionalism and urgency.
  • Collaborate with Engineering, Quality, and Sales teams to address SmartDoor performance feedback and drive product improvements.
  • Ensure high-touch, high-quality support throughout the SmartDoor lifecycle.
  • Organizational Culture & Leadership Uphold and embody Veritas’ core values of Vision, Excellence, Respect, Integrity, Teamwork, Achievement, and Service.
  • Build a positive, accountable, and service-oriented team culture.
  • Participate in team development, hiring, and evaluations to ensure the SmartCare team is among the best in the industry.
  • Qualifications & Requirements 5+ years of experience in service management, field installation, operations, or technical project management—preferably involving electro-mechanical systems or industrial equipment.
  • Proven ability to manage teams that assemble, test, install, and service technical products.
  • Familiarity with or certification in Lean, Six Sigma, or other continuous improvement tools strongly preferred.
  • Strong problem-solving skills and the ability to drive process improvements and standardization.
  • Proficiency with ERP, CRM (HubSpot experience a plus), and job-costing or service-tracking software.
  • Excellent communication and leadership skills; capable of motivating teams and resolving internal or external challenges.
  • Bachelor’s degree in Engineering, Operations Management, or related field preferred (or equivalent experience).
  • Must possess a hands-on, proactive, and highly accountable leadership style, with a strong sense of urgency.
  • What We Offer A purpose-driven and values-based culture committed to innovation and impact in cancer care and radiation shielding.
  • A unique opportunity to lead a highly visible service line that supports both customer success and operational excellence.
  • Competitive salary based upon experience and skills.
  • Comprehensive benefits package including Medical, Dental, STD, LTD and Life insurance, 401(k) with company match, generous Paid-Time Off, Paid Holidays and ongoing professional development.

    • To Apply :

  • Submit your resume and a cover letter explaining how your leadership experience and service management philosophy align with Veritas’ mission and the SmartCare vision.   Powered by JazzHR
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    Operation Manager • Harleysville, PA, US