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Patient Experience Representative - Adolescent Medicine
Patient Experience Representative - Adolescent MedicineBoston Children's Hospital • Boston, MA, United States
No longer accepting applications
Patient Experience Representative - Adolescent Medicine

Patient Experience Representative - Adolescent Medicine

Boston Children's Hospital • Boston, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

  • Patient Encounter Management :

Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
  • Check In / Check Out :

    • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinating flow with clinicians / supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
  • Administrative :

    • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

  • Providing routine clerical support as needed

    • Minimum qualifications

    Education :

  • A high school diploma / GED

    • Experience :

  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

    • Schedule will be 30 hours and either 3 or 4 days per week between 8am and 7 : 30pm. Tuesday, Wednesday, and Thursday availability required.

    This role is eligible for a $2,000 sign on bonus

    Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

    The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

    Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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    Patient Experience Representative • Boston, MA, United States