Spinal Cord Care Tech (Evenings)
Spinal Cord Care Technicians provide important patient care within the Nursing Department. Under the direction of the nurse assigned to each patient, this non-licensed team member assists with patient care and other department activities as outlined in this job description and communicates effectively with the nurse responsible for each patient. Work performed by each SCI Care Tech must support the mission, vision, and values of Mary Free Bed.
Essential Job Responsibilities :
Quality Pillar of Excellence :
Communication Each staff member in the Nursing Department is responsible to communicate in a timely, professional, and respectful manner at all times. Responsibilities of the SCCT include, but are not limited to : Patients and their families or visitors are treated with kindness and respect. Customers, physicians, and other staff members are treated with kindness and respect. Maintains effective working relationships with employees throughout the organization. Treats patient call lights as a primary communication method between the patient and the caregiver, and promptly responds to call lights, in person, as soon as possible. Delivers care in a manner that is culturally sensitive and preserves the dignity and rights of each patient. Deals discreetly and sensitively with confidential information and follows all hospital policies related to protected health information.
Service Pillar of Excellence :
Customer Service Each SCCT is required to demonstrate excellent customer service standards and behaviors in all interactions with colleagues, patients, family members, physicians, and other customers. This employee is responsible to understand how patient satisfaction is measured within the nursing department, the expectations related to customer service, and the action plans that are in place to improve the satisfaction of MFB customers.
People Pillar of Excellence :
Financial Performance Pillar of Excellence :
Fiscal Responsibility Documents patient chargeable items according to department policies. Avoids duplication and waste of supplies. Arrives to work on time and works throughout the shift, unless taking a designated break. If the SCCT does not have work to do, asks a nurse or a nursing supervisor for work to avoid downtime. Avoids overtime, and if overtime is expected, communicates this in advance with the nursing supervisor so that alternatives can be explored.
Customer Service Responsibilities :
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement :
Contribute by identifying problems and seeking solutions. Promote patient / family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications :
Physical Requirements for Essential Job Qualification :
Remain in a stationary position Occasionally (Less than 1 / 3)
Traverse or move around work location Occasionally (Less than 1 / 3)
Use keyboard Occasionally (Less than 1 / 3)
Operate or use department specific equipment None
Ascend / Descend equipment or ladder None
Position self to accomplish the Essential Functions of the role Occasionally (Less than 1 / 3)
Receive and communicate information and ideas for understanding Occasionally (Less than 1 / 3)
Transport, position, and / or exert force Up to 10 pounds - Frequently (1 / 3 to 2 / 3) Up to 25 pounds - Occasionally (Less than 1 / 3) Up to 50 pounds - Occasionally (Less than 1 / 3) Up to 75 pounds - None More than 100 pounds - None Other weight : Up to ______ pounds : Other :
Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
Spinal Cord • Grand Rapids, MI, US