Access Center Coordinator

Job Description

Job Description

What will you do as an Access Center Coordinator

The Access Center Coordinator provides timely, and responsive customer- centered service to referral sources, patients, patient families, and others contacting HopeHealth regarding our services. Under the direction of the Access Center leadership, this role is responsible for the timely and accurate processing of palliative referrals, hospice referrals and hospice admissions. The ideal candidate is passionate about end-of-life care; can effectively multi-task and prioritize; is highly collaborative and has a strong work ethic.

This is a full-time position, 40 hours per week and is eligible for benefits the hours are 10 : 00am-6 : 30pm

What will you do as an Access Center Coordinator

• Understands the hospice benefit and eligibility and where services are provided.
• Familiar with HopeHealth palliative care programs, their benefits and patient eligibility.
• Provides first line customer service by responding to customer calls. Provides information to callers and / or routes calls to appropriate personnel, takes messages or relates information in a confidential, accurate, timely and professional manner.
• Enters and process patient referrals in a timely, complete, and accurate manner.
• Serves as a liaison between patients, the caregiving staff, and the billing department, supporting all three with comprehensive chart management and communications to ensure seamless patient care.
• Works closely with Palliative Provider Services to ensure that referrals are complete and accurate and obtains any additional information needed to process the referral.
• Collaborates with the Revenue Cycle team to ensure timely and accurate payer information is entered into the Electronic Health Record.
• Understands hospice reimbursement and the different levels of hospice care.
• Communicates with team members, patients, and their families regarding the status of DME supplies ordered.
• Communicates all pertinent patient status information to appropriate community physicians and other referral sources.
• Dispatches information and coordinates visit schedules for visiting pre-admission staff.
• Is familiar and is able to articulate all services offered by HopeHealth including hospice and palliative care; grief and caregiver support; educational programing and community support.
• Consistently applies HopeHealth values in all aspects of work, complying with all established HopeHealth policies and procedures including quality assurance, safety, infection control and HIPAA.
• Completes other duties as requested.
• Participates in weekend and holiday rotations with other Access Center coordinators.

Qualifications for this job as an Access Center Coordinator

What are the job benefits?

For your health and peace of mind :

For your wellbeing :

For your career :

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice. It’s a calling.

You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

Our Hospice Care Team

HopeHealth’s hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.

Join our team, and you’ll :

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.

10 : 00am-6 : 30pm

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