Referral Center Intake Coordinator-Tavares

Care Access Coordinator

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role

The Care Access Coordinator performs daily intake tasks that include, but not limited to, handling, processing, and responding to incoming telephone, fax, and email inquiries and referrals; completing outbound calls as practices specify. Responsible for scheduling of all referrals with admission staff and communicating with Clinical Liaisons in facilities to ensure follow-up of patients. Establishes and maintains positive relationships with team members, patients / families and referral resources; works in collaboration with the care access staff, insurance authorization staff, advanced practice clinicians, and Admission RNs to enhance the admission process.

Qualifications

• High school diploma or equivalent; some college coursework preferred
• Minimum of one (1) year of office / customer service experience
• Hospice, home health and / or healthcare experience preferred
• Prior experience in a contact center environment and / or staff scheduling and / or clinical patient care experience strongly preferred
• Bi-lingual in Spanish preferred
• Able to perform sedentary work with frequent interruptions
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
• Effectively handles stressful situations professionally and calmly
• Ability to demonstrate patient service skills and effective communications (written and verbal)
• Information seeking / probing skills
• Accurate knowledge transfer
• Listening, understanding and responding
• Able to multi-task (think, talk, type) in a fast paced environment utilizing interpersonal skills to maximize caller reassurance
• Ability to work in a cooperative team environment
• Able to exhibit a sense of urgency in daily work activities
• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
• Available to work shifts to accommodate extended hours of operation as scheduled

Competencies

Responsibilities of all employees :

Job Responsibilities :

This position requires consent to drug and / or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.