Service BDC - Centralized Scheduling Agent

Job Description

Job Description

Join Our Winning Team as a Centralized Scheduling Expert – Naperville Office

Are you a friendly, tech-savvy individual who thrives in a fast-paced environment? Do you enjoy helping people and being part of a close-knit team that truly cares? If so, Gerald Auto Group wants to hear from you!

We are currently hiring Centralized Scheduling Experts for our Service Business Development Center (BDC) team. This is an exciting opportunity to work in a dynamic, high-volume environment supporting 14 service departments across our dealership group. Our Scheduling Experts are the voice of our brand, helping customers set service appointments while delivering an outstanding experience on every call.

Why You’ll Love Working With Us :

Positive Team Environment : Join a team that values respect, collaboration, and a positive attitude.

Earn What You Deserve : Competitive base pay plus performance-based monthly bonuses .

Room to Grow : Opportunities for flexible or hybrid schedules after 6 months.

Employee-Centered Culture : We’ve been part of the Chicago-area community since the 1930s and take pride in treating our employees like family.

What You’ll Do :

Handle inbound and outbound service appointment calls with professionalism and warmth.

Manage multiple communication systems and scheduling tools.

Work collaboratively with fellow experts to support our customers and dealership locations.

Maintain strong organizational and multitasking skills in a fast-paced environment.

Who You Are :

Friendly, honest, and dependable—with a smile in your voice .

Motivated and goal-driven , with a strong work ethic.

Comfortable with technology and able to adapt quickly to new systems.

A clear and professional communicator, especially over the phone.

Detail-oriented and organized— prior call center experience is a plus .

Bilingual candidates are encouraged to apply!

Schedule :

Full-time, 40 hours per week , Monday–Saturday availability required.

Office hours : Monday–Friday 7 : 00 AM – 6 : 30 PM , Saturday 7 : 00 AM – 3 : 00 PM .

Opportunities for overtime available.

Flexibility for high-performing team members.

Additional Requirements :

Must be able to pass a background check and drug screening .

Professional demeanor and reliable attendance are a must.

High school diploma or equivalent required.

Benefits :

• Pay range for this position : $17.00-$19.00 (potential monthly bonus opportunity of $100-$1500 based on individual productivity)
• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education
• Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match
• Ancillary supplemental products available

About Us :

The Gerald Auto Group has been a trusted name in the Chicagoland automotive industry since the 1930s. Our reputation is built on treating our customers and employees with honesty and respect. When you join our team, you join a family that’s committed to excellence and success.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Ready to take the next step in your career? Apply now and join one of the most supportive and successful teams in the business!