Automotive Service Advisor - Glen Burnie

Job Description

Job Description

Automotive Service Advisor - Glen Burnie, MD

Join the Award-Winning Team at i.g. Burton Auto Group.

If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.

As a Service Advisor with i.g. Burton Auto Group , you will be providing outstanding service to all our service customers. This position serves as the liaison between the Service Technician and customers. The Service Advisor will explain all the necessary repairs that are needed on the customer’s vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle. This position is Monday-Friday with NO WEEKEND WORK.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Inform customers of needed / recommended factory maintenance
• Provide accurate repair / maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job Qualifications

Benefits :

You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan.

About Our Dealership

Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.