Bilingual Spanish Healthcare Customer Service

A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative.

Key Responsibilities

Actively listen to customers to understand their concerns and build rapport

Provide essential information regarding access to care issues and benefits

Guide callers through troubleshooting and navigating self-service options

Required Qualifications, Training, and Education

18 years of age and a high school diploma or equivalent

Minimum of 6 months of experience in a call center or health plan call center preferred

Medicare and / or Medicaid experience is a plus

Willingness to work various shifts, including weekends and holidays

High computer proficiency and ability to navigate multiple applications