Product Portfolio Operations - Senior Associate

Senior Product Portfolio Operations Senior Associate

Take on the challenge of synchronizing efforts across diverse products while contributing to a dynamic team and applying your strategic thinking skills. Unleash your potential in a role that lets you shape engagement opportunities and storytelling across product lines.

As a Senior Product Portfolio Operations Senior Associate within the Customer Acquisition Marketing Platforms (CAMP) team, you are a significant contributor to your team with a strong knowledge of product strategy and communication optimization. You understand what it takes to bring together all the key elements of reporting and storytelling to ensure coordinated outcomes. This role will concentrate on three main areas : assisting in the execution of our executive engagement strategy, providing impactful reporting and communications that clearly convey and support our strategy, priorities, and processes, and supporting strategic and operational projects.

Job responsibilities

• Creates synergies across products to ensure successful delivery against business objectives
• Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
• Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
• Develops change initiative materials and change timelines
• Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
• Collaborate across products to understand goals and objectives, providing actionable insights.
• Engage and partner with teams to plan and execute key ceremonies and executive forums, ensuring effective communication.
• Develop executive communications that tell the Customer Acquisition & Marketing Platforms story.
• Build product context and knowledge base to proactively author content in line with product strategy, while managing operational rhythms for executive communications and reporting with clear timelines and accountability.

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.