General ManagerGreen Thumb Industries • East Syracuse, NY, US
General Manager
Green Thumb Industries • East Syracuse, NY, US
30+ days ago
Job type
- Full-time
Job descriptionDeliver direction, oversight, and execution of all dispensary operations. Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions. Oversee and manage quality product inventory, financial records, and Seed to Sale compliance. Maintain and enforce cash management handling protocols and daily reconciliation. Manage effective order & expense management processes aligned with store budgets. Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences. Ensure "Leader on Duty" (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts. Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery. Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic. Serve as a liaison to the local community and support community outreach events and initiatives. Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development. Inspire a culture of engagement and performance through coaching, feedback, and recognition. Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge. Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability. Develop Leader and Team Member talent and effectively address performance issues on a timely basis. Regular, dependable attendance and punctuality. Perform other duties as needed. Bachelor's degree or comparable business experience At least five years in a supervisory or management role in a retail setting, specifically with POS business operations. Cannabis experience preferred Inventory control experience is required Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs Must have reliable, responsible, and dependable attendance Must be 21 years or older. Must pass any and all required background checks. Must possess a valid driver's license or state ID. Must be and remain compliant with all legal and company regulations for working in the industry. Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws. Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills. Meet timelines consistently and be able to work under pressure effectively. Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations. High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally. Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness. Adapts and thrives in a demanding, fast-paced environment Possesses a high level of critical thinking. Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements. Ability to resolve conflict, handle employee and customer complaints, and settle disputes Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday) Move about the dispensary to fulfill work assignments and assist employees and patients and / or customers in various locations of the dispensary Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely Converse and communicate with individuals and groups of people directly Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email Prepare patient and / or customer orders by moving and placing products Inspect and receive detailed information, such as patients' and / or customers' dates of birth, in-store or online orders, or inquiries Move inventory and materials weighing up to 30 pounds independently Position self to move inventory and materials in storage areas Patient and / or customer-facing environment Ability to work outdoors in varying and sometimes adverse weather conditions Exposure to cannabis and / or allergens that might be present in an environment where cannabis is present and prevalent
General Manager
Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager's leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities.
Competencies
- Drives Results
- Adapts to Change
- Business Insight
- Customer Focus
- Collaborates
- Values Differences
- Develops Talent
Responsibilities
Experience
People
Qualifications
Skills
Additional Requirement
Working Conditions
Our Mission : To promote well-being through the power of cannabis.
We're humble We prefer quiet confidence and don't shout about our success. We're hardworking We put our heads down and get the job done. We're grateful Working in our industry is a privilege and an act of service. We're transparent Honest and open communication keeps us healthy as an organization. We're collaborative And believe good ideas can come from anywhere. We have a growth mindset One that's grounded in well-being.
At GTI we believe that our corporate community should reflect the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thoughtnot only because it is right but because it makes us better. Our missionthe right to wellnessinforms our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal-opportunity workplace.
At GTI, the pay range is competitive and based on experience, qualifications, and / or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range
$70,000 - $80,000 USD
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General Manager • East Syracuse, NY, US
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