Learning Operations Assistant

Learning Operations Assistant

The Learning Operations Assistant is at the heart of ensuring the success of our client's training engagements by delivering exceptional operational, administrative, and logistical support. This role is outcome-driven, with a clear focus on delighting clients through seamless communication, precise planning, and proactive issue management. The role holder will support our Directors in ensuring training delivery projects are well-coordinated, internal staff and external trainers are aligned and prepared, and any challenges are identified and addressed early to maintain the highest standards of service.

This role takes responsibility for coordinating activity required for a training engagement from the point a client has confirmed they want to go ahead until the final client feedback session is completed. It includes tracking and reporting on key operational and performance metrics throughout that period. The role holder will need to build good relationships with our internal team, trainers, and clients. You will need to be proactive and take ownership to drive tasks to completion whilst juggling lots of different things each day.

Part of this role will require monitoring email inboxes to track & respond to client communications and to schedule client and learner calls and meetings. As a small, fast-growing business, you will also be expected to 'pitch in' on internal projects and other tasks as needed to support the growth of the business.

Key Responsibilities

Engagement Support (Projects and Training)

• Lead in orchestrating training engagements to ensure smooth execution and exceptional client satisfaction.
• Lead project planning and coordination efforts, ensuring all training engagements are managed effectively and with precision (starting with routine engagements and ultimately taking ownership for more complex programmes)
• Lead section of our weekly internal meetings relating to delivery of live cohorts, holding all team members to account on cohort delivery activities.

Resource Management (including subcontractors)

Content Management

Client Engagement

Learner Logistics & Communications

Operational Processes & Reporting

Digital Tools and Automation

Inbox Monitoring

Key Outcomes Expected

You are always 'on top' of all training delivery, knowing which programmes are on-track and which off-track, and proactively ensuring issues are addressed

All training delivery projects are well-managed, with clear timelines and roles for internal staff and external trainers.

Clients consistently experience smooth and professional engagements, contributing to our reputation for excellence.

Proactive identification and resolution of potential issues, ensuring projects stay on track and any disruptions are minimized.

Internal staff and external trainers are clear on what they need to do and when, supported by clear communication and robust logistical planning.

Our Director inboxes and diaries are well coordinated and feel well-supported in general task management and completion.

Key metrics

Completion rates for pre- and post-cohort delivery checklists

Core Competencies

This role aligns with our Core Competencies level 'Base' 1 initially, rising to 'Good' with experience (c. 6 months).

Required Skills and Qualifications

Attitude and mindset are most important you must be a proactive, high energy, driven individual able to work independently to build a path in a fast-growing business

Ability to juggle multiple tasks and ensure no balls get dropped is key

Strong proficiency with digital tools using them to drive and improve processes

Confidence to engage with senior individuals, and the ability to communicate clearly

Confidence to hold colleagues to account where needed, to ensure your responsibilities don't get blocked

Knowledge of training or consulting environments a benefit

Experience in operations or project management a benefit

Key Attributes

Outcome-focused, with a clear commitment to delivering exceptional client experiences.

Ownership mindset, taking full responsibility for ensuring smooth and successful project execution.

Proactive and solutions-oriented, with the ability to anticipate challenges and address them early.

Collaborative and team-oriented, with a strong emphasis on clarity and alignment across all stakeholders.

Role Mindset

Client Focus : "I take ownership of ensuring clients are informed, engaged, and confident at every stage of the training delivery process, through clear communication and proactive problem-solving"

Our Focus : "I am curious and actively seek to understanding our training programmes, delivery modes and approaches so I can best support Directors and Trainers "

External Trainer Alignment : "I am committed to providing external trainers with all the tools, resources, and clarity they need to deliver excellent training experiences, ensuring they feel supported and prepared"

Team Accountability : "I hold the internal team to account by setting clear expectations, monitoring progress, and ensuring that everyone delivers their responsibilities on time to achieve flawless execution "

Issue Management : "I proactively identify potential risks and issues early, take ownership of resolving them, and keep all stakeholders informed to maintain smooth project delivery "

Operational Excellence : "I strive for continuous improvement by refining operational processes, embracing digital tools, and ensuring all logistics and administration are executed with precision and professionalism"