A company is looking for a Bilingual (French / English) Service Desk Analyst to provide technical support and customer service to users.
Key Responsibilities
Provide Level 1 technical support to English and French speaking users via phone, email, or chat
Diagnose technical issues, troubleshoot hardware and software, and escalate unresolved issues as necessary
Document and categorize all support tickets, ensuring proper closure and adherence to processes
Required Qualifications
Minimum 6-12 months of experience in a Service Desk or technical support role
Minimum 6-12 months of customer service experience in a professional setting
High School Diploma or GED
Bilingual in English and French (both written and oral)
Strong troubleshooting and documentation skills
Bilingual Service Desk Analyst • Portsmouth, Virginia, United States
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