Customer Success Manager - Quality Management

Customer Success Manager - Quality Management

At Greenlight Guru, we help the world's most innovative medical device companies bring high-quality, life-changing products to market faster. We serve 1000+ global customers with our quality management and clinical data capture software, helping them get their products on the market and keep them there.

About the Role

We are seeking a highly skilled Customer Success Manager (CSM) with deep knowledge of quality management systems, regulatory requirements, and SaaS technology to help our medical device customers maximize the value of our electronic Quality Management System (eQMS) platform. In this role, you'll combine your quality expertise, industry knowledge, and relationship management skills to ensure customer success, compliance readiness, and long-term retention.

Key Responsibilities

Customer Success & Relationship Management

• Develop a deep understanding of each customer's quality processes, business goals, regulatory needs, and measures of success.
• Monitor customer health metrics, adoption, and usage patterns to identify account health risks and opportunities.
• Conduct regular business reviews, presenting insights and recommending strategies for increased efficiency and compliance.
• Serve as a customer advocate, communicating their needs and feedback to internal teams to ensure future products and updates align with regulatory demands.

Regulatory Compliance and Risk Management

Technical Expertise & Support

Enablement & Training

Qualifications

Required :

Preferred :

Benefits you'll enjoy :

This role will ideally be located in the Indianapolis, Chicago, Boston OR Atlanta areas. Actual base salary is determined by factors such as, but not limited to, experience, education, skills, and geographic location.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.