Fraud Investigator

CA - Rancho Cucamonga

Pay Rate : $28 - $29 per hour

About the Role

As a Fraud Investigator 1, you will help protect the Credit Union and its members by investigating fraudulent activities, preventing losses, and ensuring compliance with regulations.

Key Responsibilities

Fraud Investigation & Prevention

Investigate fraud cases, unauthorized transactions, and suspicious activity.Communicate with members, financial institutions, and internal teams to resolve fraud claims.Monitor accounts, online activity, and reports to detect and prevent fraud.Track and report elder abuse or high-risk transactions.Take action to recover funds and prevent further losses.

Member Support

Assist members impacted by fraud via phone, email, and secure messages.Provide clear, professional, and timely communication.Maintain confidentiality while handling fraud cases.

Compliance & Risk Management

Ensure compliance with banking regulations (BSA, AML, OFAC, USA Patriot Act).Stay updated on industry fraud trends and best practices.Maintain accurate case records and escalate issues when necessary.

What We're Looking For

• Strong attention to detail and analytical skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in fraud investigations, banking, or a related field is a plus.
• Excellent communication and problem-solving skills.

This role is essential in protecting our members and the Credit Union from fraud. If you have a keen eye for detecting suspicious activity and a passion for risk prevention, we'd love to hear from you!