Product Analyst - Data Modelling and Customer Insights

Product Analyst - Data Modelling and Customer Insights

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, weve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where weve quickly become the number one online motor insurance provider. In fact, were trusted by over 4 million drivers. And now were expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Product Analyst to join our Customer Support Tech Team .

This team is guided by what our Customers and Customer Care Agents want.

As part of this team, youll help us turn user needs into seamless solutions informed by our design, data and business strategy.

From discovery to delivery, youll work closely with product managers, designers, engineers and business analysts to build solutions that are beautiful, functional and measurable.

Excited to make an impact? Here are the details

As a Product Analyst in Customer Support, youll use data to improve product KPIs and enhance both customer experience and agent efficiency. You'll work cross-functionally to deliver impactful, value-driven solutions.

What youll do

• Own and structure data : map, query, and organize complex datasets to ensure reliable tracking and operational analysis.
• Define and track meaningful Product KPIs : implement metrics that reflect product effectiveness and customer impact.
• Drive strategic decisions : run deep dives and exploratory analyses to assess product performance and inform prioritization.
• Enable data self-service : create dashboards and reports that empower teams to access insights and stay outcome-focused.
• Ensure data quality and clarity : collaborate across Data, BI, and Product to improve tracking, taxonomy, and communicate insights through clear, actionable recommendations.

What were looking for

Nice-to-have

Why youll love it here

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

Work Your Way : Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere.

Grow with us : We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

Thrive and perform : Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think youre a match? Apply now .

At Prima, we celebrate uniqueness. If you dont meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at talent.acquisition@prima.it. Lets build the future of insurance, together.

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