Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. .
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
· Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
· Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
· Refer unresolved customer grievances to designated departments for further investigation
· Solicit sales of new or additional services or products.
· Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
· Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
· Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
· Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
· Other tasks as assigned by the Guest Services Manager.
Qualifications:
· High School Diploma or equivalent
· At least 2 years in Customer Service and communications
· Strong strategic thinking and creative problem-solving skills
· Excellent verbal, written and interpersonal communication skills
· Acute sense of judgment, tact and diplomacy
· A strong-sense of teamwork and ability to execute programs
· Excellent verbal and written communication skills
· Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Guest Services • Santa Ana, CA, USA
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