Key Account Manager

Key Account Manager

Job Category : Sales & Marketing

Job Location : Remote (U.S. based)

Travel : Up to 25%

Essential Duties & Responsibilities :

• Building Relationships : Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
• Client Engagement : The success of this role will be measured by improved engagement between i3V and the client through KPIs such as :
• Increased involvement in i3V education sessions,
• Upgrades or growth of current subscriptions,
• Mapping and expanding key contacts within the Customer organization,
• Development of client success plans, and
• Pipeline generation of new sales opportunities within customer base or through referrals, etc.
• Client Satisfaction : They review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity Identification : Key Account Managers identify potential opportunities and inform the sales team to follow up.
• Product Education : Educating clients about the companys products, services, and special offers is an essential part of their role.
• Issue Resolution : They attend to client complaints and issues to facilitate prompt resolution of issues.
• Improving Satisfaction : Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
• Collaboration : Working with internal departments to ensure the company meets clients expectations.
• Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system.

Minimum Qualifications (Education and Experience) :

Preferred Qualifications (Education and Experience) :

Required Education :

Required Experience :

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.