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Housekeeping Services Lead

Housekeeping Services Lead

Ivory Pines CleaningRaleigh, NC, US
24 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Ivory Pines Cleaning was born from a cleaner’s journey, our mission is to protect the health of cleaners, families, and their pets by using only eco-friendly products — while delivering the kind of detailed, caring service that sets a new standard in our industry.

The Role The Housekeeping Services Lead is someone who sets the pace and raises the standard for what great cleaning looks like.

You’ll be trusted to lead by example — showing professionalism with clients, delivering spotless work with consistency, and taking full ownership of your responsibilities.

This isn’t just about cleaning — it’s about becoming the person clients look forward to seeing, the one who ensures our promise of health, safety, and excellence is delivered every single day.

You’ll also be supported with training, feedback, and our Tell Us Your Dreams program to ensure your personal and professional goals are achieved along the way.

What's in it for Me?

Our Promise to You as a Cleaner At Ivory Pines, you’re not just “another cleaner.” You’re part of a mission :

  • Stability - We take care of your hours to ensure you make a steady paycheck each month irrespective of how many hours of work you get.
  • Protecting your health first - We only use eco-friendly, safe cleaning products, so you don’t sacrifice your health for your paycheck.
  • Raising the standard in cleaning - We’re Standard Setters, trusted to deliver work we can be proud of every single time.
  • Building a career, not just a job - We invest in your growth with training, leadership opportunities, and recognition tied to our core values.
  • Salary Salary and Bonuses You will start with a base salary of $3,000 / month, plus additional commissions, bonuses, and tips.
  • Promotion Fairness in Organization We are an Equal opportunity workspace with fairness & transparency in Promotions across the Organization.
  • Pay Transparency Salary paid bi-weekly in calculation of Base + Commissions + Bonuses made on the 1st and 15th of the month.

Schedule Monday-Friday (weekends off!) Cleans between 8 :

  • 00AM - 6 : 00PM Benefits Mileage Reimbursement Flexible Time Off Policy Paid Company-wide Holidays Health, Vision, and Dental Insurance Opportunities for Advancement Work Environment You will be Autonomous in your working without micromanagement with expectation you achieve your quota for day in a timely manner.
  • We believe in recognizing talent instead of punishing, so across your work experience we ensure there are consistent and clear expectations set at all times. "Tell Us Your Dreams" Program At Ivory Pines, we believe every team member deserves more than just a job — they deserve the chance to grow and pursue what truly matters to them.
  • That’s why we created our “Tell Us Your Dreams” program, a dedicated space where you can share your goals, whether personal or professional, and know that they will be heard and supported.
  • Each month, we take time to listen, plan, and work with you on your path forward.
  • Through regular feedback, ongoing training, and continuous opportunities to develop, we make sure you have the tools and encouragement to progress.
  • Your dreams are important to us, and we are committed to helping you achieve them while building a career you can be proud of.
  • As you continue on this path to help us achieve our mission, we want to ensure we help you achieve your dreams too.
  • Culture Our core values are the heart and soul of this incredible company.
  • The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great Culture.
  • Unimpeachable Character Be the type of person others are proud to welcome into their homes and lives.
  • Professional, respectful, empathetic, and positive — someone whose presence builds trust, comfort, and long-lasting relationships.
  • Standard Setters Do work so reliable and precise that it becomes the definition of excellence.
  • Through punctuality, attention to detail, and consistency, raise the bar so high that your effort becomes the benchmark everyone else follows.
  • Extreme Ownership Take full responsibility for outcomes — no excuses, no blame.
  • See every challenge as yours to solve, embrace feedback as fuel for growth, and hold yourself accountable to delivering results that stand on their own.
  • What Success Looks Like Responsibilities Perform high-quality, detailed cleaning tasks — ensuring nothing is overlooked and every space meets our standards.
  • Lead quality, pace, and communication on all jobs.
  • Including quality check walkthroughs before completion.
  • Manage your daily schedule and complete assigned jobs on time without the need for micromanagement.
  • Model professionalism and respect in all client interactions, building trust and strong relationships.
  • Identify and communicate any issues or improvement opportunities, taking ownership of solutions.
  • Participate in training, feedback sessions, and our Tell Us Your Dreams program to support your growth.
  • Follow safety protocols to protect yourself, your teammates, and the clients’ environment.

    • Results Client Satisfaction :

  • Clients consistently rate your work 4.8+ / 5 and request your service again.

    • Reliability :

  • Jobs are completed on time, with less than 2% requiring reclean.

    • Consistency :

  • Every clean meets Ivory Pines’ “Standard Setter” benchmark without supervision.

    • Trust & Professionalism :

  • Zero incidents of client complaints regarding respect, safety, or demeanor.

    • Ownership :

  • Issues are resolved proactively, and feedback is implemented quickly.

    • Growth & Improvement :

  • You demonstrate continuous skill and performance improvement month over month.
  • What We Look For Must-Haves (Required) Ability to reliably commute to jobs in and around Raleigh, NC.
  • A minimum of 3 years experience in professional residential cleaning.
  • Physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs).
  • Legal authorization to work in the U.S.
  • Willingness to undergo a background check in line with company policy.
  • Nice-to-Haves (Not Required) Experience in a lead, supervisor, or trainer role.
  • Familiarity with eco-friendly or non-toxic cleaning products Bi-lingual (english & spanish) Powered by JazzHR
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    Housekeeping • Raleigh, NC, US