Customer Service AssociateAimco • Los Angeles, CA, US
No longer accepting applications
Customer Service Associate
Aimco • Los Angeles, CA, US
30+ days ago
Job type
- Full-time
Job descriptionRespond to and manage resident complaints and / or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move-out process, which may include notice to vacate and resident transfers. Assist with the resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with parcel pending (package deliveries) Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and / or service issues Contact residents about policy violations Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player Strong customer service / Retail / Hospitality / Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. A reliable mode of transportation. Flexible schedule with availability to work during our office hours. Typical schedule will be Monday & Wednesday – Saturday, 10 : 00am – 6 : 30pm (hours may vary based on community and season). Ability to read, write, and speak English.
Job Description
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Resolutions Coordinator will focus on resident retention and experience.
If you are an ambitious, problem-solving customer service professional , who rises to a challenge and takes pride in providing a great experience, we want you on our team!
What We Offer
AIR offers attractive compensation packages that reward performance including :
- Expected base pay rate of $20.00 - $22.00 per hour. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- 25% Rent Discount at any AIR community. Option to live onsite with zero commute or at a nearby AIR community.
Where You Will Work
What You Will Do
Qualifications
Who You Are
What You Have
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Customer Service Associate • Los Angeles, CA, US
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