Teller I

Position : Teller I

Reports To : Teller Supervisor / Branch Operations Manager / Branch Manager / City Executive

Indirectly Reports To : Area Operations Manager / City Executive

Reports To This Position : None

FLSA Status : Non-Exempt

Role Summary :

Perform paying and receiving function for Bank clients according to Southern Bank service standards, while meeting or exceeding Bank transaction standards, procedures and policy guidelines. Also responsible for identifying customer need opportunities for Bank service offerings, and referring clients to appropriate specialist personnel.

Specific Job Functions (Duties / Responsibilities) :

• Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts.
• Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service.
• Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities / needs with customers, and refer to appropriate personnel.
• Stay current on policy and procedural issues and adhere to Bank policy for all transactions and / or seek appropriate approval for any exceptions.
• Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit / fraud. Verify coin and currency for distribution.
• May issue Cashier's Checks, Gift cards, or process stop payments or Cash Advances.
• May contact other departments / branches for information to help customers.
• May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window.

JOB REQUIREMENTS :

Knowledge / Skills / Abilities Required :

Education / Experience Requirements :