Our client, a real estate investment, development and management company focused on multi-family and real estate tech is seeking a highly skilled and experienced Maintenance Supervisor to oversee the maintenance operations of their residential portfolio. This role requires a hands-on supervisor who can effectively lead a team of maintenance technicians, manage an ecosystem of maintenance tasks, vendor relationships, resident relations, and ensure the efficient operation of properties. The Maintenance Supervisor will oversee a team of maintenance technicians, who are almost entirely field based. The Maintenance Supervisor will spend a portion of their time in the field providing support and oversight to technicians, but the majority of their time will be spent on-site at HQ, managing the team dedicated to the field, as well as working alongside the property operations leadership team to build and improve existing policies and processes. Our client's business model is fairly unique, so this position represents a crucial part of our residents experience and puts a friendly face on the company.
Responsibilities
Team Leadership
Supervise, train, and mentor a growing team of maintenance technicians
Schedule and assign work orders, ensuring timely completion and quality standards
Conduct performance evaluations and provide constructive feedback
Foster a positive and collaborative team environment
Maintenance Operations
Oversee and assist with performing all preventative and reactive maintenance tasks
Manage and prioritize work orders, ensuring efficient allocation of resources
Conduct regular inspections of facilities to identify and address maintenance needs
Maintain accurate records of maintenance activities, inventory, and equipment
Vendor Management
Source and manage relationships with external vendors for specialized maintenance services
Negotiate contracts and ensure vendor compliance with quality and safety standards
Monitor vendor performance and resolve any issues that may arise
Resident/Tenant Relations
Respond to resident maintenance requests in a timely and professional manner
Maintain positive relationships with residents, addressing concerns and ensuring satisfaction
Communicate effectively with residents regarding maintenance schedules and updates as needed
Project Management
Plan, coordinate, and execute maintenance projects, including under $15,000 in value
Manage project budgets, timelines, and resources
Ensure projects are completed on time and within budget
Safety and Compliance
Ensure compliance with all safety regulations and company policies
Conduct safety training and promote a safe work environment
Maintain accurate records of safety inspections and incidents
Financial Management
Assist in budget creation and adherence
Track and control maintenance expenses
Qualifications
- 5-7 years of experience residential or retail maintenance, in particular across a portfolio of 100+ units
- Previous management experience required
- Ability to manage multiple priorities and work under pressure.
- Experience in project management
- Ability to be flexible with work schedule and open to working (or being on-call) some weekends as business requires
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Familiarity with property management software
- Basic knowledge of Massachusetts home improvement codes and regulations
- Motivated to develop a strong understanding of various skilled trades, such as carpentry, HVAC, plumbing, and electrical
- Experience using Google Suite and motivated to adopt new and emerging technologies
- Must be comfortable driving around Boston
- A vehicle is not required for this position but a plus
- A valid driver's license, a clean driving record, and proof of insurance are required
- High school diploma or equivalent
Compensation 90-110K range