Help Desk Support

Tier Two Desktop Support Specialist

We are hiring a fully onsite Tier Two Desktop Support Specialist in Plymouth County, MA! Opportunity to join a dynamic Level 2 team within a 20,000-person organization undergoing major IT transformation. The team culture encourages initiative, collaboration, and technical growth. You'll play a key role in high-impact projects like the Windows 11 migration and knowledge sharing across the enterprise. We promote from within and offer a strong career path for the right candidate.

Job Description

Primarily responsible for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work. Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include :

• Troubleshooting and resolving escalated support issues onsite and remotely
• Ensuring support tickets are resolved in accordance with SLAs and company procedures
• Configuring hardware / software to customer specifications
• Authoring and maintaining internal support documentation
• Delivering support for desktop computers, laptops, peripherals, and mobile devices
• Installing and configuring desktop hardware / software using standard procedures
• Collaborating with vendors and internal teams to resolve issues
• Working with various Windows system images and supporting Windows 11 migration
• Setting up and troubleshooting domains, user accounts, and software accounts
• Configuring, testing, and troubleshooting network connectivity and wireless access
• Performing hardware upgrades and replacements
• Formatting, installing, maintaining, and troubleshooting desktop / laptop systems
• Occasionally supplementing desk-side support team during vacations or acquisitions

Skills and Experience

35 years experience providing remote and hands-on support in a corporate setting, ideally in a large enterprise environment. Strong troubleshooting skills across Windows 10 / 11, O365, SharePoint, OneDrive, and browser-based applications (e.g., Microsoft Edge, Adobe Acrobat). Experience with ServiceNow or similar ticketing systems, and remote support tools (e.g., Zoho). Additional skills & qualifications :

Pay and Benefits

The pay range for this position is $28.00 - $33.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace

This is a fully onsite position in Norwell, MA.

Application Deadline : This position is anticipated to close on Oct 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.