Helpdesk Specialist – Highview Imaging Application (Onsite)Serigor Inc. • Annapolis, MD, US

Helpdesk Specialist – Highview Imaging Application (Onsite)

Serigor Inc. • Annapolis, MD, US

1 day ago

Job type

Full-time

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Job description

Job Title :

Helpdesk Specialist – Highview Imaging Application Location : Annapolis, MD Duration : Full-time (Up to 10 Years) Job Summary : The Helpdesk Specialist will serve as a primary point of contact for technical support, focusing on desktop systems, network connectivity, and Highview Imaging Application issues.
This role requires a strong customer service orientation and a solid understanding of PC hardware, operating systems, and enterprise software.

Key Responsibilities :

Provide first and second-level support for hardware, software, and application issues, with emphasis on the Highview Imaging Application.

Respond to user inquiries, troubleshoot problems, and resolve incidents efficiently.

Maintain and support desktop environments including Windows and Office applications.

Document helpdesk procedures, issues, and resolutions.

Develop and maintain user manuals and technical instructions.

Conduct user training on Highview Imaging Application and other supported systems.

Collaborate with IT staff to identify and escalate complex issues.

Assist in system upgrades, patching, and deployment activities.

Maintain accurate records of support requests and resolutions.

Required Qualifications :

Bachelor’s degree in computer science, Information Systems, Engineering, or related field OR 3 years of equivalent technical experience. 7+ years of experience in a business IT environment with a focus on PC hardware and applications. 5+ years of experience supporting PC operating systems (Windows, DOS) and helpdesk functions.

Experience with Highview Imaging Application (required).

Strong customer service, communication, and problem-solving skills.

Ability to document and communicate solutions clearly. Powered by JazzHR

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Helpdesk Specialist • Annapolis, MD, US

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