Resource Manager

ABOUT US

tms unites technology, marketing and sourcing to drive transformational change for the world's leading brands. With 1000+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Most importantly, we're a place where you can achieve great things, and be recognized as the best.

Our parent company, HAVI, is a global, privately held company that delivers expertise and experience across analytics, packaging, sourcing, supply chain, and logistics. Together, we unlock potential in our shared talent, more career opportunities and benefits, and an elevated service for our clients - which include the likes of McDonald's, T-Mobile, O2 and adidas - as well as their customers.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. And we know authenticity and diversity - critical elements of our business - can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening.

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!

WHY WE THINK YOU WILL LOVE THIS ROLE

In this role, you'll be empowered to operationalize and support the processes that govern how people join and leave the organization. By ensuring onboarding and offboarding workflows are executed consistently, you'll reduce costs, eliminate inefficiencies, and strengthen controls that protect against stale or orphaned accounts.

You'll see the tangible impact of your work in optimized license usage, timely account provisioning and deactivation, and measurable risk reduction. This is a role where operational excellence meets financial and security outcomes-your ability to support and govern identity lifecycle management will translate into real savings and stronger organizational resilience.

WHAT YOU WILL BRING TO THE ORGANIZATION

• Governance & Oversight:
• Monitor and enforce Employee and Contractor preboarding, onboarding, and offboarding processes.
• Ensure timely identity creation, modification, and deactivation aligned with organizational standards.
• Monitor compliance with internal controls, audit requirements, and regulatory frameworks.
• Project Setup & Time Reporting:
• Set up projects in NetSuite to enable accurate time tracking by employees and contractors
• Partner with Finance, HR, and Business Units to align project setup with operational and reporting requirements
• Generate and distribute reports on time utilization, providing visibility into who is tracking time to which projects.
• Identity Lifecycle Management:
• Oversee creation and management of contractor capacity in SAP SuccessFactors (SAP SF), ensuring alignment with workforce planning and identity lifecycle standards.
• Oversee provisioning and de-provisioning of accounts across systems and applications (e.g., ServiceNow, EntraID, etc.)
• Ensure associated metadata (roles, permissions, entitlements, audit logs) is accurately maintained and updated throughout the account lifecycle.
• Implement controls to guarantee timely removal of access upon offboarding, reducing risk of stale or orphaned accounts.
• Partner with IT and HR to align identity creation with employee lifecycle events.
• Dashboard & Reporting Management
• Collaborate with Hexaware to replace reliance on manual Excel tracking with automated, real-time dashboard solutions
• Use dashboards to replace and govern RU reports provided by Hexaware, ensuring consistency, transparency, and reduced dependency on external/manual reporting.
• Risk & Cost Management:
• Identify and mitigate risks associated with unauthorized access or stale accounts.
• Optimize processes to reduce administrative overhead and licensing costs.
• Track and report on metrics related to account lifecycle efficiency and risk reduction.
• Collaboration & Stakeholder Engagement:
• Work closely with HR, IT, Security, and Business Units to streamline processes.
• Serve as the point of escalation for identity lifecycle issues.
• Drive cross-functional initiatives to improve user experience and operational efficiency.
• Continuous Improvement
• Regularly review and refine onboarding/offboarding workflows.
• Introduce automation and best practices to enhance scalability and reduce manual effort.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor's degree in IT, Computer Science, Business Systems, or related field (or equivalent experience).
• 0-2 years of experience in IT support, HR systems, or identity/access management.
• Internship or project experience with SAP SF, dashboards, or IAM tools is a plus.
• Foundational knowledge of identity and access management concepts
• Exposure to SAP SuccessFactors (SAP SF), NetSuite, IAM tools, or willingness to learn
• Basic skills in dashboard/reporting tools (PowerBI, Tableau, or Excel pivot tables).
• Understanding of audit compliance basics
• Strong attention to detail and ability to follow standard operating procedures / processes
• Good communication skills to collaborate with HR, IT, and Security teams.