CSC Customer Service Specialist 1

Job Title : CSC Customer Service Specialist 1

Work Location : Dallas, TX 75246

Length of Assignment : Initially 6+ months - possible temp to hire

Job Summary :

This includes answering phones for public and internal (employee, patient, visitor) customers : documentation and dispatch of work requests. Ability to assist in special projects.

What Is Expected :

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms : doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.