IT Operations Specialist

Status Category : Full-Time

Exempt / Non-Exempt :

Exempt

Job Code : IT175

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

The IT Operations Specialist is a critical member of the IT Operations team, responsible for ensuring the stability, availability, and performance of IT services. This role focuses on major incident management, problem management, event monitoring, operational reporting, and knowledge management, ensuring IT services meet business needs and SLA targets.

Essential Functions and Primary Duties

Major Incident Management :

• Lead the identification, coordination, and resolution of major incidents.
• Facilitate Major Incident War Rooms and ensure timely communication to stakeholders.
• Track and update Major Incident Management reports, including outage timeline and impact analysis.

Problem Management :

Change Management Support :

Knowledge Management :

Event & System Monitoring :

Continuous Improvement :

Preferred Qualifications

Minimum Qualifications

#LI-MM2 #LI-Hybrid

CBIZ.Jobs Category : Corporate

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