Home Care Scheduler & Service Coord

Home Care Scheduler And Service Coordinator

The role of the scheduling coordinator is to ensure that service requests for home care are met in the shortest amount of time possible with consistency in scheduling and supporting team members with their shift preferences and availability. Conducts timely and effective scheduling of assignments to support well-coordinated service plans, maintain productivity standards and policies by utilizing effective scheduling. Identifies and communicates to Home Care Director barriers to productivity and staffing. Creates, revises and organizes home care team schedules according to the service plan requirements and staff accessibility. Assists Director in the review and / or screening of potential applicants. Responds to resident requests for change in services that may impact schedules. Collects and processes utilization sheets and prepare report to submit to Finance for billing. Manages tasks and duties that support the overall operations of the home care department. Serves as home care assistant or companion in the event of a call out or new unfilled resident request. Uses technology to improve daily operations and service enhancement.

Skills / Competencies : Ability to demonstrate excellent and professional customer service skills and a positive, patient and friendly attitude. Excellent technological and computer skills. Ability to balance many items at once while maintaining focused and pleasant customer services skills for clients, families and staff. Ability to demonstrate active listening, problem solving skills and flexibility. Ability to demonstrate highly productive and detailed organizational skills. Ability to demonstrate strong professional written and oral communication skills for in person, telephone and electronic use. Ability to demonstrate high degree of confidentiality and remain HIPPA compliant. Ability to demonstrate strong commitment to achieving the overall business goals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with unexpected problems involving several variables in unusual situations. Ability to read, writes, and speaks English. Ability to relate well to all residents, including the emotionally upset. Ability to deal effectively with personnel, residents, family members, visitors and the public. Ability to report to work regularly and promptly. Ability to work beyond normal hours when necessary. Ability to be on call as needed.