Applied AI Engineer

About Us

At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow – a $230+ bn company – by creating a platform that powers AI agents to resolve IT issues instead of humans. We automate the automation through a natural‑language‑to‑code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. Our mission is to free IT departments from the helpdesk channel by making it easy to automate employee onboarding / offboarding, software access management, and the long tail of employee requests. In the long term, we aim to develop a universal workflow automation platform for all business functions. Serval was founded by product and engineering leaders from Verkada and is backed by industry‑leading investors such as First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As an Applied AI Engineer at Serval, you’ll help build the intelligence behind our platform – the foundational AI agents that reason, act, and automate complex IT workflows. Your work will apply cutting‑edge models and techniques in creative, real‑world ways to convert repetitive IT processes into intelligent automation.

Key Responsibilities

• Design, build, and deploy AI‑powered features from the ground up.
• Develop and optimize Serval’s applied AI systems – from model selection and fine‑tuning to inference and evaluation pipelines.
• Integrate AI capabilities into production environments, ensuring reliability, scalability, and performance.
• Collaborate across engineering and product to bring new customer experiences to life.
• Continuously evaluate model performance and improve results based on data and user feedback.
• Help establish AI engineering best practices and raise the technical bar across the team.

Requirements

Nice to Have

What We Offer

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